Senior Technician

Job content

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)

You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!

The Role

Senior Technician

Salary: £12.50 per hour

Location: Motherwell

Hours: 42.5, 5 days out of 7 on a rota. This will include the weekends as we are a 7-day retail business

Due to the nature of the role you will need a full, clean driving licence and be able to drive and park.

As a member of our network of Senior Technicians you will be key to our business in providing Technical Expertise to our Workshop and Customer Service Teams. Alongside your day-to-day PDI Technician activities, you will work in a team that is passionate, proud and determined to make a huge contribution to our business operations. You will be a confident and effective communicator with the ability toDeliverOutstanding Customer Service, while also possessing strong analytical and problem-solving attributes. Supporting the Business,you will be constantly looking for new ways to improve the team and your operation. Taking inspiration from the latest thinking from within the industry you will act as a real change agent for the transformation and growth of our business.

What will you be getting up to?

Technical Expertise

• You will have experience with inspecting mechanical/electrical components and diagnosing issues accurately and effectively
• You will be familiar with the use of computer based diagnostic equipment
• You will be up to date in the use of SAE J2534 Diagnostic Protocols
• You will have the ability to follow Technical Instruction Documents
• You will have experience in the utilisation of wiring diagrams
• You will take the lead on complicated repair work
• You will service and repair vehicles in line with manufacturers specifications
• You will keep up to date with the latest industry knowledge and techniques

• You will care passionately about customer service and achieving the best possible results in terms of case resolution and customer satisfaction.
• You will be a clear communicator and empathetic listener with our customers to ensure the highest levels of customer service are provided
• You will be analytical and get into the detail of the problem to formulate a resolution, making commercially sound decisions based on a cost/benefit basis
• You will relish and drive change, demanding innovation in thinking from peers and your teams to ensure we deliver the best possible outcomes every time
• You will be an ambassador of Quality and Efficiency. Ensuring vehicles are rectified Right First Time.

• You will act like a founder, looking for opportunities across multiple platforms to increase efficiency and lower costs
• You will be inspired externally looking for best practice approaches across the industry and beyond
• You will consult and lead on complex tasks, and act as the subject matter expert within your team
• You will have the ability to identify training needs and deliver sessions to support with the education and development of the technical team
• You will be an advocate of Health and Safety, ensuring safe working practices and housekeeping standards are followed
• You will be a big picture thinker, never sacrificing long term value for short term results
• You will be comfortable to own mistakes and visibly learn from them
• You will take accountability for own and wider team performance

How will you be valued?

• You will be a team player who encourages cross site and regional collaboration, working with your peer group, key stakeholders, and HQ functions to drive consistency and share best practice

• You will be authentic and a role model who embodies our values and behaviours.
• You will always speak out if culture is compromised, championing our employees at every step
• Resilient, self-motivated, and accomplished at forming relationships and influencing people at all levels
• Able to demonstrate success when developing teams

• Qualified at least NVQ level 3 in a relevant motor trade qualification. Time served applicants with NVQ level 2 will also be considered.
• Proficient in MS Office
• Strong technical analytical ability
• Good communication skills to question, listen, interpret, and explain technical issues to customers
• High levels of accuracy and attention to detail
• Ability to work in a competent and efficient manner both as part of a team and independently

What’s in it for you?

• Paid time off every month to do something that makes you happy – yep that’s right!
• Days off for your birthday, getting married or moving house
• Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Staff discount of cars and finance options
• Cycle to work
• Quarterly Team nights out
• Pension
• Healthcare
• Additional holidays for length of service
• Enhanced Parental Leave
• Long service awards
• Plus much more!

Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed