Senior Support Officer

Job content

We’re currently recruiting for a Senior Support Officer to join our Independent Living function at Eagle House in Stafford. This is a great opportunity for an experienced Team Leader who is passionate about helping vulnerable individuals within the community.

As a Senior Officer you will be leading the front-line team in our services. You will be providing support and advice to a team of Support Workers whilst ensuring our customers’ everyday needs are being met. You will also oversee the delivery of commissioned services within the Scheme.

This is a part time role working 24 hours per week – we’re flexible on the days of work which we’re happy to discuss with candidates! The service on scheme operates between the hours of 8am and 8pm, Monday – Sunday, with an on-call rota in place.

Your day-to-day responsibilities will include:

• Lead a team providing contracted support services to vulnerable individuals.
• Carry out regular 1-to-1s with your team to help ensure the best service possible for our customers.
• Provide support to customers around accessing health services and employment.
• Oversee support plans/risk assessments that are put in place with customers.
• Engage with homeless services and liaise with the Intensive-Housing Management team when necessary.

Our ideal candidate?

• You’ll hold a Health and Social Care Diploma Level 3 or A level equivalent
• You’ll have extensive experience providing support to vulnerable individuals facing a range of challenges such as homelessness and substance misuse
• You’ll also have previous experience of leading a team to deliver positive outcomes.
• Finally, you will be able to demonstrate resilience when faced with challenging circumstances.

Who are Midland Heart?We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

What’s on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include 25 days annual leave, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping!

Interested?Click "Candidate Information" below for a full Role Profile. To apply, please register on our candidate portal and submit a comprehensive CV, alongside a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.