Senior Service Desk Engineer

☞ The One

View: 101

Update day: 07-05-2024

Location: Cambridge East

Category: IT - Software

Industry: Marketing Advertising Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

What if I told you that I had a role that didn’t have late or weekend shifts AND had some solid benefits like private healthcare, bonus and are very big on career development?
I’m recruiting for a growing business that are looking for a Senior Service Desk Engineer to join them. You’ll support customers through the traditional channels, but also get involved with hardware including servers; as well as get involved with project work and training junior members.

What You’ll Be Doing
  • Provide remote support via email, phone or in person on a shift basis between 08:00 and 18:30 Monday to Friday.
  • Undertake interesting and varied project work.
  • Monitor systems and services, resolve issues and escalate when appropriate.
  • Manage back up and disaster recovery systems.
What You’ll Need
  • Previous experience working within an IT helpdesk environment.
  • Experience with the following technologies:
  • Azure Active Directory
  • Office 365
  • SharePoint
  • Mimecast
  • VMware
  • Veeam
  • An aptitude for good customer service with a friendly and professional attitude.
  • A determined and positive problem-solving mindset motivated to see the challenge through to resolution.
To hear more about this great opportunity, please apply or contact Ashley at The ONE Group for more information.
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Deadline: 21-06-2024

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