Senior Service Desk Analyst

What it’s like to work at Landmark:

We’re a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

• Competitive salary
• 25 days’ holiday, with optional 5 days unpaid leave per year
• Annual lifestyle allowance of £300 to put towards an activity of your choice
• Cycle to Work scheme and Gym Flex scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Family friendly policies
• Happy to talk about flexible working

The Opportunity

The Senior Service Desk Analyst will work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.

The role will involve:

• Being the first point of contact for IT support activities for our internal customers.
• Managing and prioritising your workload via our ITSM Tools.
• Keeping your customers updated via all communication methods to manage expectations
• Supporting the wider IT Department ensuring the smooth function of our systems and processes
• Onboarding new staff to the company. (Hardware and account provision)
• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
• Ensuring our EUC compliance levels meet our high standards
• Keeping our Asset management system UpToDate
• Keeping all knowledge base support documentation up to date
• Occasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be successful as the Senior Service Desk Analyst you will have proven experience in a Service Desk or Support role. You will pride yourself on great customer service and be comfortable communicating with people of all levels.

You will also have/Be:

• Exposure to Microsoft 365 Admin Centre, AD
• Self-motivated
• Excellent Time management & Request icket management
• Strong technical support skills and experience
• Excellent communication skills with the ability to communicate technically at all levels

About Us

Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.