Senior Resident Liaison Officer

Senior Resident Liaison Officer

Leeds

Brief

Senior Resident Liaison Officer needed for a leading Utilities organisation based in Leeds. This is a permanent full-time role covering various sites across Yorkshire.

The successful candidate would desirably have previous resident Liaison experience within the Construction/Social housing sector and strong experience within a customer service-based role.

What the role entails:

Some of the main duties of the Senior Resident Liaison Officer will include:

• Supervise, coach and develop the RLO team effectively in order to deliver the highest standards of service and maximise individual/team potential.
• Demonstrate a caring and considerate attitude to residents during major works, ensuring the RLOs follow business procedures and deliver a first-class customer service experience to customers and clients
• Implement and monitor processes and procedures to ensure they are achieved so that your team fulfil and exceed the client’s expectation in terms of customer service and satisfaction
• Assist the Customer Care Manager and Social Value team in positively impacting on communities we work in both during the life of the project but also by helping to leave behind a sustainable legacy when the project ends
• Ensure relevant communication packs are set up for new contracts and the RLO is set up on site
• In conjunction with the Site Manager, make the sub-contractors aware of the RLO role on site
• Ensure correct RLO processes and procedures are being carried out using EMS and Field view.

What experience you need to be the successfulSenior Resident Liaison Officer:

• Previous resident liaison experience within the construction /social housing sector preferred
• Previous experience within a customer service-based role
• Reasonable understanding of construction in social housing
• Experience of investigating and resolving claims/complaints
• Presentation skills
• Computer literate in MS office - Word, Excel, Outlook, PowerPoint etc (essential) and Publisher (desired)
• Report and letter writer
• Current and valid UK driving license

What can we offer you as a Senior Resident Liaison Officer:

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

This really is a fantastic opportunity for a Senior Resident Liaison Officer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don’t miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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