Senior Quality and Performance Analyst

Job content

Job Title and Reference Number: Senior Quality and Performance Analyst

Salary: £33,940 - £37,337

Location: Guildford

Full Time

Closing Date: 05/08/2021

Your new role

We have a new and exciting Senior Quality and Performance Analyst role to join our team in Guildford. You will be instrumental in the implementation and embedment of assurance activities and performance measurement, including auditing and monitoring across all teams and supply chain partners. You will also provide coaching and support to the Quality and Performance Analysts, administrators and apprentices within the team.

What you’ll be leading on

• Acting as the Implementation Owner for Quality Management of the region’s contracts, using performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis.
• Delivering the audit programme for the region’s contracts and internal systems. Facilitating external audits, carrying out data and trend analysis on audit findings and managing resulting nonconformities.
• Management of Internal and external Non-Conformity Reports (NCRs) and Quality Management Points (QMPs), ensuring they are raised, managed and closed out effectively.
• Working collaboratively with regional and national Operations teams to shape, define and implement performance reporting requirements, KPIs, and metrics that provide clear and transparent visibility of the Region’s performance against its targets, Highways England’s Imperatives and strategic aims.
• Managing the allocated elements of the region’s quality and performance reporting, ensuring that positive performance is recognised, and quality improvement plans are created to address poor performance.
• Contributing to the development and maintenance of Quality Management documentation and championing a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored throughout delivery.
• Lead on improvement projects to support the needs of the business.
• Desirable experience in a Lead Auditor role and knowledge of ISO9001 and National Highways Sector Scheme (NHSS).

To be successful

• You will have an excellent understanding of ISO 9001 Quality Management Systems, quality measurement and assurance requirements and demonstrable experience of maintaining challenging yet collaborative relationships with the supply chain, and driving continual improvement and best practice.
• You will have proven stakeholder management skills accompanied with excellent communication skills, able to form and develop positive, helpful, responsive and supportive relationships with supply chain and Internal teams.
• Experience of working on complex service based contracts (Highways construction and maintenance highly desirable), with an understanding of managing NEC (or similar) contracts (also desirable).
• Demonstrable experience of audit and assurance and governance. (Lead Auditor qualification would be desirable).
• Experience of driving improvement projects to fruition.

A bit about us

Highways England aims to make sure our customers have safe and reliable journeys and is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. Health and Safety is our number one imperative and we strive to ensure our employees arrive home safe and well. Our vision is that ‘no one should be harmed when travelling or working on the strategic road network’.

Want to know more?

To request a copy of the role profile, please email recruitment@highwaysengland.co.uk quoting reference HIG05488

Why you should join us

At Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We are proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

And finally

We reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible.