Senior Property Manager - The Leadenhall Building

Management and Leadership

• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.

• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupier and Savills staff are provided with a safe environment in which to conduct their core business activities.

• Act as the responsible person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.

• Act as custodian and ensure that all aspects of the relevant Savills manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.

• Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.

• Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.

• Employ in practice the principles with regard to Savills fabric management and long term costing initiatives.

• Take ownership of the Savills vision and values ensuring that they are fully integrated in to all of the buildings services (5Es)

• To manage and support the Property Manager and Property Administrator as line manager and to oversee the management of welfare, training & development and discipline (where necessary) in accordance with the Company’s policies and procedures.

• To ensure the Client Services Director is kept aware of new developments or significant issues in a timely manner and offer solutions as appropriate.

• To take advice and direction as required.

• To lead and motivate the team, ensuring a high morale, customer service levels are consistently high in all areas and the team remains motivated and enthusiastic.

• To continue promoting a strong ‘One Team ‘ethos and culture.

Best Practice

Seek best practice initiatives from across the Savills business, property industry and aligned business sectors of our service building:

• Working with Savills central teams RISE teams to adopt our core principles of service delivery in a manner that aligns with the Property (5Es), within the day to day running of the building.

• Look to implement continuous service improvements through the introduction of new initiatives, ideas and technology.

• Champion the company policy within the area of Corporate Social Responsibility including community initiatives to ensure an integrated way of working by driving this ethos through the onsite teams.
  

Financial

• Lead in setting, monitoring and managing of the service charge and non-rental revenue, including the reconciliation process.

Brand Enhancement

• Work with the team to consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.

• Understand and react to customer feedback and data from social media platforms.

• To oversee the Enlivenment programme, ensuring an appropriate and relevant mix of events to engage with our customers and stakeholders.

• Take ownership of The Leadenhall Building vision and values ensuring that they are fully integrated into all the building’s services.

Occupiers

• Lead on day to day good relationships with all occupiers through operational support and acting as a key contact for the FM teams at site level.

• Encourage occupier engagement and understand their business performance.

• Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at Occupier Meetings.
  

ESG

• Working with the Client Services Director, Property Manager and Engineering Managers deliver ESG goals on behalf of the client and Savills

• Work with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours.

Communication

• Maintain good communication and cohesive relationships with all stakeholders, including the onsite client team.

• To form a strong relationship with the building owner (CC Land) through regular dialogue and monthly meetings and quarterly reporting, keeping them appraised of any necessary customer and building related issues.

• Ensure everyone under your management understands the business objectives and the part they play by championing any necessary changes and acting as a role model at all times.

• Work in conjunction with Savills Client Services Director and Human Resources to recruit quality employees from a wide and diverse background as and when necessary.