Senior Operations Manager - UK&I Talent Enablement - Permanent - UK wide

Job content

Senior Operations Manager – UK&I Talent Enablement

The Talent team has recently undergone a Talent transformation, reviewing our services and finding better ways to provide the services to the business from across the many Talent functional groups.

The opportunity

Part of building the Talent team is to ensure we monitor our service delivery and performance for the Business. With a focus on building operational excellence within the Talent function, the successful individual will be a valued member of the Enablement team who will thrive on building strong relationships.

The focus of the role will be on collaborating with the functions to drive and implement change and to improve and align the way Talent works with the Business. You will act as a conduit for the provision of Talent enablement operational service to the Business stakeholders and the Strategic Talent Leaders, setting up and establishing governance on measuring and improving the performance of the Talent function.

The successful applicant will be an experienced and highly motivated individual with a strong background in professional services and operational excellence – able to lead on our people agenda, operational agility and financial control activities. You will be comfortable with senior stakeholder conversations and bring different views to them to ensure their function is operating effectively.

On a day-to-day basis, you will work with the UK&I Talent Operational and Excellence Leader, the UK&I Enablement Leader, the UKI Enablement Virtual Talent Hub member and the functional or operational heads within Talent. You will also collaborate closely with other CBS functions as many of the initiatives cross over with Finance, Operations, Resourcing and Executive Management.

As part of continuous business improvement, you will also lead or contribute to initiatives that might be Cross Service Line (X-SL).

Key Responsibilities

• Defining and embedding operational excellence across Talent
• Financial Management, Planning and Operations:
• Establishing governance and good practice to support the full business planning and budgeting cycle, working with Finance and Function and Operational leads within Talent, supporting to have oversight on their Talent budgets and resources.
• Monitoring and forecasting financial performance against Plan/Outlook, reviewing KPIs to ensure variances are understood and confirming actions to address
• Working with the Reporting & Analytics (R&A) team to help evolve MI for the Talent functional leaders and providing analytical insight
• Work with the Enablement Operations VTH member supporting on the governance of Intake items into Talent.
• Drive business improvement initiatives.
• Driving adoption of alternative delivery models in line with Transformation agenda. Continually review where and how work is carried out, whether through automation, our Managed Services, Virtual Talent Hubs, or with third party vendors etc.
• Impact assessment / implementation planning of key strategic initiatives
• Work as a team to drive and upskill Talent on digital skills and better ways of working
• Ensuring operational requirements are in place e.g. Business Continuity, also working with the TSS supporting on various risk and compliance initiatives
  
  

Skills And Attributes For Success

• The ability to lead
• Ability to adapt to and influence ‘top-level’ stakeholder group
• Strategic thinker – able to see bigger picture, but comfortable working with the detail
• Strong numeracy skills, with ability to turn raw data into useful information that can influence action and change
• The ability to drive and manage change with good organisational skills
• Strong team collaboration and interpersonal skills
• Excellent written and verbal communication skills
• Acute commercial awareness
  
  

To qualify for the role, you must have

• Experience in operational / service management roles
• High personal integrity and emotional intelligence
• Project management skills
• Ability to challenge, confront and influence appropriately
• Demonstrable experience in leadership in multi-disciplinary teams and unfamiliar environments
• A high personal awareness and insight
• Ability to develop strong working relationships across function areas and through layers of seniority
• Good end to end Talent / HR knowledge
  
  

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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