Senior Office Administrator and Customer Services

Job content

Senior Office Administrator and Customer Services

Salary £20,000 - £25,000 (experience dependent)

Job Summary:

An exciting opportunity to join a long-established envelope manufacturer responsible for supporting the Sales and Customer Service Team.

Delivering exceptional customer service and undertaking general office functions within a busy and fast-moving envelope manufacturing and printing business.

You will be trained and mentored to develop your knowledge of our specific systems, process and product range and quickly build an understanding of each customer’s specific requirement.

Duties and Responsibilities:

• Manage the administrative duties related to the Sales Team customer base

• Support Customer Service Team to allow them to focus on quoting and existing business development

• Speak with customers daily, dealing with issues and bookings and providing excellent customer service

• Liaise with the Production Team to provide accurate job details for correct production and timely delivery

• To maintain good administration practice, including using management and to create job bags, delivery notices and invoices

• To use IT, including emails, Microsoft applications, and printing documents

• General office/administration duties as required.

We require someone with the following skills and experience:

• Excellent telephone manner with a positive and confident personality

• An experienced background in customer service

• Strong experience of data entry / use of excel

• Good communication skills and the ability to prioritise and manage your time efficiently

• Ideally experience or a background in freight forwarding or logistics

• The ability to proactively deal with issues and use initiative to problem solve

Behavioral Competencies:

• Calm, approachable and professional manner

• Solution focused approach to solve issues and problems

• Ability to be flexible and understanding (of the print industry demands)

• Show courtesy, consideration and respect to all stakeholders.

General Skills:

• Confident, polite and courteous telephone manner

• Exceptional attention to detail

• Organised and the ability to work to deadlines

• Punctual

• Work as part of a team or independently

• Excellent Maths, English and IT skills.

The Company

• Rapidly growing Shipley, West Yorkshire based envelope manufacturer

• Long established private family-owned Company - over 35 years in business

• Producers of quality envelopes for many sectors and prestigious Customers

• Long established quality Customer Service and Manufacturing Team

• Currently 3 years into a highly successful 7-year growth plan

Job Details:

• Full-time office based - Mon-Fri 9am-5pm

• Contributory Pension Scheme

• Non-contributory life insurance scheme

Deadline for applications - 9th September 2022

Apply with current CV

Regent Envelopes Ltd is committed to a policy of treating all its employees and job applicants equally.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension
• Life insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Shipley BD17 7SF: reliably commute or plan to relocate before starting work (required)

Work Location: One location