Senior Manager - Operational Demand, Planning and Resource Forecasting

Job content

Some of your accountabilities will include:

• Lead and provide direction to sustain a high performing planning team environment
• Own the development and improvement of existing planning models
• Support & positively challenge internal customers where appropriate to ensure performance delivery is achieved.
• Produce short, medium, and long-term demand plans for each operational customer.
• Create and sustain optimised roster patterns aligned to the needs of the business
• Assess the forecast sensitivity and risk to apply the correct levels of resource.
• Balance work patterns and rosters that are efficient but ensure employee satisfaction and reduced attrition
• Continuously monitor and ensure that the right number of staff are available to resource the operation.
• Conduct sensitivity analysis and make recommendations to the supported leadership teams on resource levels to meet financial and customer service KPIs.
• Ensure resource plans are aligned to budget parameters, policy, process, key regulations, and compliance.
• Create and maintain complex formula and data manipulation using a variety of manual and automated systems and processes.

You

You will be passionate about planning and have proven experience of leading multiple teams in large, fast paced, and agile environments. As a pro-active leader your specialist skills in workforce planning and resourcing will see you capable of introducing more efficient working practices/technology. As a true leader and experienced specialist, you will possess:

• Proven experience of developing and leading a high performing team.
• An approachable leader, with a ‘can do’ attitude leading by example
• Demonstrable analytical experience dealing with complex data sets
• Proven capability in demand forecasting and supply optimisation
• Ability to create, develop and maintain complex formula and data manipulation
• A track record of using specialist knowledge of Manpower resource planning to deliver results and optimise business performance
• Proficient at working with complex roster patterns, scheduling, and resource models
• Experience of developing and understanding quality management systems and performance measurement.
• Excellent key stakeholder management, with the ability to influence and develop relationships internally and externally.
• Excellent communication skills both written and verbally.
• Ability to translate complex information into high-level power-point presentations.
• Good commercial acumen with the ability to think holistically.
• Proven experience of working with manual Microsoft Excel data sheets and specialist workforce planning systems.
• Excellent Microsoft skills, including word, power-point, excel and Microsoft teams.
• Expert user of Microsoft Excel is ‘a must’.
• Ideally educated to degree level or equivalent, in a planning or relevant technical discipline.