SENIOR KEY ACCOUNTS /SERVICE DELIVERY EXEC

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SENIOR KEY ACCOUNTS /SERVICE DELIVERY EXEC
£24,000-£30,000 (DOE)
Hampshire, on-site parking

A fantastic opportunity has arisen with our client based in Hampshire. This is a full time, office-based role and reports to the Head of Key Accounts. We are looking to engage with candidates who can truly say that they possess strong organisational skills, are engaging, with excellent people and project management skills.

The Key Accounts Executive will autonomously manage key accounts, clients and contracts, providing a high level of project management and a consistently high level of service delivery.

Applicants MUST be:

• A strong communicator, caring, friendly and always willing to listen – customer and relationship orientated.
• Able to go the extra mile to foster an environment that genuinely values clients
• Able to work with the external parties who service the contracts to ensure they are delivering what is required to a very high standard.
• Caring and friendly, and professional (these are our client’s core values)
• Exceptionally organised and able to manage several projects concurrently.
• Able to understand clients’ needs, building trust and establishing a strong rapport.
• Able to work with a high degree of autonomy and initiative.
• Able to demonstrate ownership and responsibility and well as able to problem solve in a logical and considered manner.
• Results driven with commercial financial awareness.
• Able to have sound reasoning for decisions made, including those needing to be made on-the-spot.
• Excellent interpersonal, relationship-building, influencing and negotiating skills.
• Able to act on own initiative, self-motivated and tenacious.
• Able to understand clients’ needs, build trust and establishing a strong rapport.
• Able to work with a diverse range of individuals and adapt approach and communication.
• Able to remain calm, composed and professional under potentially stressful or confrontational situations.
• Well presented, a strong sense of ethics and integrity. Personal pride in your work.
• Efficient working style and ability to juggle tasks without missing things.
• Excellent telephone manner – chatty and confident but always professional.
• A team player who takes pride in the achievement of a common goal.

The personal skills and temperament of the successful candidate will be of great importance.

The Role:

The successful applicant will be responsible for leading on set-up, delivery, monitoring, and closing projects, in particular the following areas:

Contract Set-up:

• Playing a key role partnering with the business development team in defining services for clients: understanding the client’s service and procedures and how this can be delivered.
• Lead project initiation and mobilisation for new clients.
• Preparing detailed Statements of Work for clients and external parties and any other tools/documents to support delivery
• Resourcing teams and inducting them onto projects as required e.g. webinars, preparing resources or training.
• Key in planning, scheduling and monitoring activities/deadlines during contracts.
• Ensuring that contract requirements are understood and implemented in line with client expectations.

Project management of key accounts including:

• Delivering contracts to the agreed scope, on time, to a high standard.
• Keeping clients updated with progress and identifying any issues and plans for mitigation.
• Building relationships & contact point with major contracts
• Proactive project management, KPI monitoring and enforcing agreed deadlines.
• Regular updates and check-ins with clients and external parties
• Identifying, analysing and managing project risks, minimising the impact on contract completion.
• Problem solving and administration for clients.
• Financial management and reporting.
• Responsible for running client review meetings during contract delivery.
• Responsible for all elements of contract completion and wrap-up.
• Provide information and reports for senior management as and when required.
• Help identify new opportunities to build existing client relationships.

Team / department development:

• Line management, development and motivation of the key account administrative team.
• Oversight and monitoring across all administrative activities, ensuring all KPIs met and quality standards met.
• Induction for new starters within the Key Accounts team.
• Identify areas for development within the internal administrative team.
• Effective self and team time management.
• Being able to identify, present and implement appropriate solutions.
• Contribute ideas and suggestions on service and process improvements.
• Assist with new business development within Key Accounts.

The following skills and qualifications will be required/desirable:

• Previous account/project management experience or similar client facing role is essential.
• Ability to successfully manage multiple projects and liaise with several key stakeholders.
• Evidence of excellent organisational skills.
• High level of competency with technology.
• Excellent presentation skills
• A good knowledge and experience in preparing documentation such as Schedules, Briefing Notes, Statements of Work, process workflows.
• Experience within or knowledge of the healthcare industry is desirable but not essential.
• Managerial or leadership experience is desirable.
• Willing to undertake a DBS check.
• Attention to detail and quality – above all else.

Other:

• Hours Monday to Friday 9am to 5.30pm (5pm Fridays).
• Free parking
• Excellent transport links
• 23 days holiday, plus bank holidays with option to “purchase” up to 3 additional days each year.
• Access to a comprehensive Health Plan
• Hybrid role – (Based on full-time employment and upon successfully passing probation) to book as home-working days once a week on a Tues, Weds or Thurs.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Reference ID: LAP6653

Job Types: Full-time, Permanent

Salary: £24,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work remotely:

• No