Senior IT Technician

Job content

Information and Technology Ltd are an IT Service Provider to over 35 clients throughout the North West and UK. Looking after the complete provision of IT for these businesses, our unique approach to how we service and support our clients means we now require an individual to join our team and help continue to provide the same level of service and standard of care that our customers expect.

Located at our office, this newly created role will comprise of:

• 1st to 3rd Line Hardware, Software and Network Support
• Server, Cloud, VoIP, Mobile and MDM Support
• Liaising with stakeholders and users to provide updates and scheduling information
• Network and System Administration
• Build and Configuration Management
• Onsite and Remote Support
• Mix of Reactive and Pro-active Work
• Stock Control and Management

To ensure we maintain the high level of service our customers expect we are looking for individuals with certain characteristics and qualities.

Core competencies/relevant previous experience:

• Hardware/Software/Network experience
• Technical aptitude
• Ability to communicate technical information to non-technical customers
• Attention to detail
• Consistency and service driven approach
• Ability to form and maintain relationships with staff of all levels throughout an organisation
• Understanding of processes and procedures and working to them
• Starter/Finisher mentality
• Continuous self improvement and responsibility for learning
• Excellent time management and scheduling skills

Additional requirements are:

• Car and clean driving license
• Willingness to travel to site as needed [Occasional]
• Occasional out of hours/weekend work [Paid Overtime/TOIL]

As a growing company this role offers a progressive training program which would allow for career growth into Network Administration and IT Manager With a family feel and close knit team you will have exposure to a number of IT based disciplines to help you learn and grow.

Package:

• 28 days holiday per year
• Additional Holiday Scheme based on length of service
• Mobile phone and Laptop
• Flexible working
• Personal Development Plan and Career Mentoring
• Company Pension
• Free Parking

If you have any questions about the role please get in touch.

Job Type: Full-time

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee mentoring programme
• Flexitime
• Free parking
• On-site parking

Schedule:

• Flexitime
• Monday to Friday

Experience:

• IT Technical Support: 3 years (required)

Work Location: In person

Reference ID: ITST1