Senior IT Support Engineer

☞ Digital Waffle

View: 108

Update day: 07-05-2024

Location: Blackburn North West

Category: Information Technology

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Job content

Senior IT Support Engineer

Job details

Posted 23 November 2023
Salary £32000 - £40000 per annum
LocationBlackburn
Job type Permanent
Discipline Infrastructure
ReferenceSS-6188-36
Contact NameShaquille Stephenson

Job description

Senior IT Support Engineer
Blackburn
£32,000 - £40,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client’s dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.

Job Role
  • Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
  • Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
  • Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Experience:
  • Experience in monitoring and maintaining systems and networks
  • Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role
  • Ability to prioritise and manage multiple tickets
  • Experience with Installation and configuration of systems
  • Experience in diagnosing faults on both hardware and software
  • Experience in solving technical and application issues by phone, email or in person
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Deadline: 21-06-2024

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