Senior IT Helpdesk Technician

☞ Acorn Stairlifts

View: 105

Update day: 03-06-2024

Location: Keighley Yorkshire and the Humber

Category: IT - Hardware / Networking IT - Software Information Technology

Industry:

Job type: Full-time

Salary: £30,000 - £35,000 a year

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Job content

We are currently looking for a Senior Helpdesk Technician to join our IT Teambased at our Headquarters in Steeton (West Yorkshire, UK).

Working hours:37.5 hours per week
Holiday entitlement:28 days per year (including bank holidays)- 31 days after 2 years of employment and 33 days after 5 years of employment

The role consists of:

  • Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
  • Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
  • Providing third line support, problem solving and incident management
  • iPad, iPhone, mobile phone and Android Tablet configuration
  • Completing workstation setup for employees and managers in the business
  • Liaising with 3rd party suppliers when required
  • Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded

Skills and Experience:

  • Minimum 4 years experience in a helpdesk role
  • Must be enthusiastic and passionate about IT and self-development
  • Previous experience of working in an AGILE environment
  • A strong communicator
  • Ability to present solutions and ideas to senior stake holders
  • Ability to self-time manage
  • Ability to problem solve
  • Strong attention to detail
  • Provide high level of customer service and support is provided to all internal and external customers
  • May be required to travel to other Acorn sites

Must be able to display the Acorn Values

OUR VALUES

  • Qualityof the products we make and sell and the service we provide
  • UnityWorking together as one team
  • IntegrityActing responsibly and honestly to deliver on our promises
  • CaringAbout our customers, each other and the wider community
  • AmbitionTaking Pride in all we do and striving to improve
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Deadline: 18-07-2024

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