Senior Internal Communications Officer

Job content

We are one of the busiest ambulance services. We have around 8,500 staff and volunteers comprising frontline crews in ambulance stations across London, 999 emergency call handlers, 111 health advisors and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other.
Working for the London Ambulance Service you’ll be helping people who need us the when they are at their most vulnerable. All roles whether directly related to caring for patients, or working corporate departments, come together, to ensure we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are looking for an experienced Senior Internal Communications Officer who can join our Communications and Engagement team, bringing excellent skills in channels management, content development and staff engagement.

You will be supporting the Head of Internal Communication and Internal Communications Manager to produce creative internal campaigns, develop and maintain the right mix of digital channels for our diverse workforce, craft content and provide strategic business advice to key departments across the Service.

Senior Internal Communications Officer

• Creating and implementing internal communications campaigns to engage staff and volunteers across the service
• Crafting content that informs, inspires and drives action
• Building strong relationships across key business areas, providing communications advice and ideas
• Robustly demonstrating the value and impact of high standard internal communication through use of insight and evaluation
• Working with the wider team, supporting each other to be the best team we can be

You will join a creative, supportive Communications and Engagement department working across external, stakeholder and internal communications, alongside a team of volunteer Emergency Responders and a new charity team. The internal communications team works closely with media and stakeholder colleagues to ensure an integrated and strategic approach to Trust wide communications. You’ll join a team of internal communications professionals, alongside our Reward and Recognition team and Digital Production Manager.

• Support the Head of Internal Communications / Internal Communications Manager to deliver and evaluate the internal communications plan, and any other related Trust strategies as appropriate.
• Identify and share with the CEO and Trust leadership team feedback on internal communications features, articles, events and staff recognition activities to drive innovation and continuous improvements, developing action plans and proposals.
• Manage a portfolio of internal communications projects which would involve drafting internal news articles/ features, developing/deploying bulletins, creating content for leadership team presentations, event management, developing Service wide plasma screen information, and other various projects as necessary.
• Day to day management of the internal communications news schedule, maintaining the high level events and activities planner for the internal communications function and ensuring supporting templates and tools on the internal communications team Intranet page are regularly reviewed and refreshed.
• Ensuring staff are well informed about developments within the organisation and that resilient two way lines of communication and maintained and improved.
• Implement various feedback and analysis strategies in relation to internal communications projects and deliverables, reviewing the results and proposing improvement plans to drive innovation and success.
• Provide staff across the Trust at all levels with support and advice on the day-to-day delivery of internal communications activities and initiatives, including members of the executive leadership team and chief executive.
• Planning internal communications activities (both complex and straightforward) involving

arranging meetings, photocalls, briefings, event management, data analysis, feature planning/campaign coordination, scheduling and digital design elements.

• Receive complex, sensitive information and influence, persuade and advise staff on appropriate internal communications handling techniques, where persuasive, motivational and developed negotiating skills are required and briefing of external contacts may be necessary.
• Deciding on how to present different programmes, projects or subject information to various audiences, considering various options and acting on own judgement and initiative as appropriate in regard to specific areas of responsibility.
• The Senior Internal Communications Officer would have day to day responsibility for updating content and pages on the London Ambulance Service intranet, supporting stakeholders and operational and clinical teams with specialist internal communications advice and guidance.
• The post holder would be responsible for projections on and management of resource and budget in relation to their specific delegated projects and activities, reporting to the Head of

Internal Communications for overall budget oversight.

• The Senior Internal Communications Officer would have responsibility for representing the team and providing strategic internal communications advice on projects and at meetings

as appropriate.

• Providing data and the associated analysis for monthly management reports, and if required, presenting this data to large groups.
• The Senior Internal Communications Officer would be expected to consider both formal and informal measurement tactics to glean feedback and drive improvements.
• Contribute to the development and deployment to the Services’ weekly all staff bulletin, including drafting content, proof reading articles and being part of the internal communications team production rota.
• Sourcing and writing stories for the Service intranet, monitoring the effectiveness of features and articles and identifying opportunities to develop it as a key internal communications tool for the Trust.
• Play an active role in sourcing feedback for the executive leadership team on key internal communications and engagement activities (such as the CEO Roadshows), analysing data received and proposing innovative ideas to address common themes arising.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to London Ambulance Service employees who are at risk of redundancy.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

If you are considering applying for a vacancy with London Ambulance Services NHS Trust, please be aware that we encourage applicants to be fully vaccinated against Covid-19, for all patient facing roles. If successful, you will be asked to confirm your vaccination status or Medical exemption.