Senior Interaction Designer

176874

£33,134 - £38,000

Fixed Term

6 months with the possibility of extension and/or permanency

CH - Digital Services

Digital
Other

Flexible working, Full-time, Job share, Part-time

1

Cardiff, Wales, CF14 3UZ

Are you looking for a healthy work life balance?

At Companies House we actively promote wellbeing and flexible working to ensure our colleagues can be their best at work and flourish.

We have an exciting opportunity for someone to join our passionate team of Interaction Designers to support us in our aim to be the best Registry of Companies in the world.

We are looking for brilliant people, using brilliant systems, to provide brilliant services for our customers.

If you are great at communicating effectively and collaborating closely with a wide range of stakeholders, such as user researchers, content designers, product managers, performance analysts, developers, and business analysts, then we would love for you to apply!

At Companies House we also offer a great benefits package, including 30 days annual leave plus bank holidays, an excellent pension, store discounts, flexible working and much more…

Please continue reading to find out more about this role and what we have to offer you.

This is an exciting opportunity in our Digital, Data and Technology Directorate, helping to design and deliver quality services to our users. We use agile methodologies and promote a culture of continuous improvement. You’ll have the opportunity to be at the forefront of digital transformation in government and help shape our services to meet the ever-changing demands of the UK’s business landscape.

Our Product Delivery Team plays a key role in the design, delivery, and management of these services, and as a senior member of the team, you will work with service managers and stakeholders across Companies House to develop user-centred design concepts while mentoring and influencing others.

As a Senior Interaction Designer you’ll also:

• Be an expert practitioner who works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You’ll work on multiple concurrent services at different stages of delivery, iteratively designing concepts and building prototypes in code.
• Play an important role in ensuring that our services meet the GDS Service Standard, and you’ll be required to present evidence at GDS service assessments.
• Be a confident and competent designer who can develop designs for effective, accessible services based on evidence of user needs and organisational outcomes.
• Be trusted to make good decisions and recognise when to ask for further guidance and support.
• Build relationships across Companies House and government to focus on the needs of our users and to influence stakeholders.
• Contribute to and use the GDS System Design .

All Product Delivery team members are currently working from home and this is likely to continue for the foreseeable future. However, this role is based at our main Cardiff office. Although we are still working on what our "new" normal will be, it is likely that in future you will be expected to occasionally attend the Cardiff office when required, to allow ongoing support and development and for collaboration with your colleagues.

Want to find out more information about the Senior Interaction Designer role? Have a look on the GOV.UK DDaT website .

What it’s like to work in our Digital team .

Responsibilities

Person Specification:

We’re looking for a Senior Interaction Designer who:

• Listens to the needs of the technical and business stakeholders and interprets between them.
• Manages stakeholders’ expectations and is flexible - being capable of proactive and reactive communication.
• Makes decisions to meet user needs in the government context.
• Absorbs large amounts of conflicting information and uses it to produce designs.
• Understands and works within the given constraints (including but not limited to technology, policy, regulatory, financial, legal, social user constraints) and challenges constraints that can be changed.
• Shares best practice and can coach others.
• Is aware of the importance of ensuring services are accessible to all.

About us:

Companies House plays a pivotal role in providing the environment that makes the UK a great place to do business. We have achieved high digital take-up of our services for providing and searching company information, and those services achieve high customer satisfaction. We have led the way in providing an open and transparent company register. The information on the register is searched billions of times a year to support the making of millions of business decisions and is also used every day by UK and overseas law enforcement, by civil society, and by citizens.

The additional services we introduce this year will further enhance our digital capability and move us towards customers being able to undertake every journey digitally. As we introduce those new services, and re-engineer existing ones, our expectation is that improved and enhanced services will attract more customers, increasing our digital take-up rate.

To find out more about Companies House .

The team you would be joining are friendly, passionate, and experienced individuals who work collaboratively together to create bespoke content and designs that delivers on our users’ needs and organisational outcomes.

What it’s like to work at Companies House .

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

We’ll assess you against these technical skills during the selection process:

• Evidence and context-based design
• Prototyping in code

Apart from a competitive salary and highly competitive contributory Civil Service Pension, we also offer a benefits package including:

• A generous 30 days annual leave (based on full time hours) in addition to public holidays
• A range of recognition schemes including Instant Awards to thank and recognise each other’s efforts and contributions
• Strong ethos of Equality, Diversity and Inclusion
• Great work life balance with flexible and mobile working
• A pro-active approach to employee wellbeing that allows our employees to flourish and be their best at work
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• Online financial support and advice
• Seasonal flu jabs
• Generous Maternity, Paternity, Adoption and Shared Parental leave provisions
• A focus on career development and progression, supporting all grades with time and funding – Career Pathway options such as apprenticeships and recognised qualifications for a variety of professions are available
• A very active Sports and Social Society
• A number of inclusive Network Groups for employees at all levels across the organisation
• On site gym with subsidised membership
• Free on-site car parking
• Cycle to Work scheme
• Staff Discount scheme
• Holiday play scheme for children
• Up to 3 days paid leave for volunteering opportunities

Companies House is also a place that values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional. We believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies, which have resulted in Platinum Investors in People and MIND index awards.
We encourage professional development, celebrate success and live our values to effect real change.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everyone in Companies House brings something different, and so will you. We are committed to ensuring that we are representative of the citizens that we serve. To fulfill our commitment to recruiting and attracting diverse talent, we welcome applications from underrepresented groups.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive of all physical and mental disabilities and as such we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions prior to interview, to name a few. We will be happy to discuss any niche and person-centred adjustments, please contact the Infopoint team by emailing infopoint@companieshouse.gov.uk.