Senior Infrastructure Engineer - Network Services

Job content

About The Role

Regarded as the Subject Matter Expert (SME) the Senior Infrastructure Engineer is responsible for providing strategic expertise to ensure effective management of the technical and business Services for their specialist area.

Accountable for the transition and ongoing support of the relevant solutions at CBS to meet business requirements and IT architectural strategy. Responsible for the creation, quality and governance of technical and standards documentation to maintain a stable and consistent environment. Provides a high level of technical knowledge to complete the troubleshooting and resolution to production incidents or problems to meet operational IT needs and ensures business as usual service is maintained to service and operational level agreements.

The role also includes the provision of assistance to the Architecture, Development and Support teams to implement and support solutions. Looks for improvement opportunities which involve coaching, mentoring, planning, supervising, supporting and training of team members.

No formal staff management responsibilities, but required to co-ordinate, coach and mentor other Technical team members and external resources where necessary.

About You

Essential Requirements:

• Essential experience of working in a complex, pressurised production environment.
• Experience working in AgileDevopsSafE models would be an advantage.
• Experience of using the Microsoft Office products to create and manage documentation
• Experience working in a network management environment.
• Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives
• Available for out-of-hours support, on a Call-out rota basis.
• Thorough, with a good attention to detail.
• Deliver to agreed timescales
• Ability to work individually and within a team with good communication
• Willingness and aptitude for learning new systems and gaining furthering knowledge

Software skills:

• ServiceNow
• JIRA
• Ansible
• Terraform
• Agile
• Cisco switching and routing protocols to CCNA/CCNP
• ACI network environment knowledge
• Network Architecture design supporting infrastructure and software design principles
• Cisco wireless networking
• Cisco CATALYST, Nexus, and SAN switches
• Checkpoint / Cisco ASA firewalls
• F5 BigIP load balancing devices
• F5 WAF administration
• Cisco ISE, Prime, DCNM, APIC-EM toolsets
• Cisco ACI networking
• AWS/Azure
• Solarwinds enterprise monitoring
• ITIL

Desirable:

• Professional technical certification or similar would be desirable.
• Technical Leadership experience would be desirable.
• Financial services experience would be desirable.

Hours: 35 per week - Mon to Fri 9am - 5pm or 8am - 4pm plus available for out-of-hours support, on a rota basis.

Hybrid Contract:

Hybrid working is choosing the best location for you to carry out your role – this could be in the office or it could be at home. You can be flexible in your approach, for example coming into the office when you need to collaborate with colleagues in person, or working from home if you have a lot of Zoom meetings to go to. We’re taking a team-led approach, so how you manage your working week and place of work is down to your preferences and how you and your team work best.

About The Company

IT at the Coventry is changing:

We are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey, we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.

Also as a Society we:

• Are committed to making the Society a greener place to work
• Want to be fully Carbon Neutral by 2030
• Are signed up to Energy Schemes
• Linked to our Community - Giving our city and our communities the power to be better off through life

What makes us such a rich and progressive place to work is the huge variety of people in the IT team. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bring to us we see as areal source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee engagement forums; it’s the way work should be.