Senior Global Talent Programs Analyst

Job content

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What You Get To Do In This Role

Job Description

Team

The Global Talent Operations teams drives operational rigor and scale throughout the ServiceNow Global Talent team in partnership with our HR Centers of Expertise – understanding their business strategy, philosophy, and requirements while leading the change and operational activities to bring programs to life at scale for our 15,000 employee, and growing, global workforce.

Role

We are seeking a Senior Global Talent Programs Analyst to develop, implement and improve HR programs and initiatives aligned with the Global Talent organisation’s objectives. The position will build partnerships with key stakeholders and will drive business and process improvements. You will ensure excellent partnership across Global Talent to identify issues, utilise benchmarking, develop solutions, and present recommendations. The role will be responsible for incubating new initiatives, turbo-charging existing program and leading continuous improvement activities of existing HR processes.

What You Get To Do In This Role

• Provide analyst support to key Global Talent programs, starting with the Global Time Off Project which aims to deliver new and enhanced time off plans in Workday to meet country legislation and practice requirements.
• Requirements gathering from various Global Talent stakeholders to ensure solutions meet the needs of employees and the business.
• Partner with a cross functional team to develop and deliver effective and efficient solutions.
• Build processes and operational playbooks.
• Perform Quality Assurance and User Acceptance Testing to ensure solutions meet requirements and solve business problems.
• Work with key stakeholders to establish and track effective operational measures for GT programs.
• Execute change management plans.
• Execute ad hoc projects arising from rapidly changing business environment.
  

Qualifications

To be successful in this role you have

• 3+ years working in Human Resources
• Ability to maintain confidentiality of sensitive data and information
• Excellent communication and interpersonal skills
• Strong analytical skills and an eye for business
• Experience improving complex business process flows
• Outstanding skills with PowerPoint and Excel
• Openness to learn in a team environment and willing to take on responsibility for your own projects
• Superior organizational skills; results-focus with superb execution and follow-through; highly detail oriented
• Preferred: Experience supporting time off policy across multiple countries
• Preferred: Workday experience
  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.