Senior Engineer

Job content

It matters to us that Team O2 is as diverse as the communities we serve.

We welcome and encourage people from all backgrounds to apply.

Whoever you are, O2 has a place for you.

Come join us.

Location(s): Slough or Leeds - 2-3 days in office or onsite per week

Here at O2, we’re about technology that creates new and exciting experiences. We love having a diverse team of people who bring new ideas and different strengths and perspectives to the party. Being valued for who you are. It’s a way of life here. It has to be. It takes all kinds of characters to help us think differently and meet the diverse needs of our customers.

As part of Telefonica, one of the world’s most innovative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. We’re on a journey together. So, we all have the same opportunities to grow, succeed and be more. Working with and learning from people from all walks of life makes every day an adventure.

Passionate about diversity and inclusion, we treat everyone fairly and equally. You’ll be able to be yourself. And you’ll enjoy fair pay, equal prospects and individual career development. Not to mention flexible working and a healthy/work life balance. These are just some of the reasons we attract great talent.

This is how we roll. Whoever you are – O2 has a place for you.

About the Team:

The IP Network Support Team support and maintain the enterprise network, routing, switching and security platforms that carry business critical services end to end, this infrastructure underpins everything we do.

Providing support 24x7x365 with an end view of all the services and applications needed to keep the business operating.

With the significant number of technologies the team support we play a major role in all fault fix, the team are here to make a difference.

Your Role:

To provide 2nd Line Technical Support and 24 hour call out on a rota basis for the infrastructure Supported by IP Network Support – Data Networks (Enterprise and Production networks, AO2 Juniper IT Private Cloud & Security Infrastructure) and Security Infrastructure including Firewalls, VPN concentrators, DNS and Security applications.

Support of the SMIP Management and Access Infrastructure ensuring all Third-Party utility companies are able to access the platform 24/7/365.

To investigate faults escalated to the IP Network Support Team escalating where necessary to the equipment Vendors. To provide workarounds and processes for 1st level and field engineers.

To coach and mentor other support engineers within the team to increase their technical know-how.

To aspire to move into management, picking up team lead duties and covering for your line manager.

Key Responsibilities:

• To perform 24 our 365 day a year second line support for all Telefonica(UK) Enterprise network products & Firewalls and the other security platforms the team support, resolving or escalating to appropriate body as necessary.
• To advise and participate during the introduction of new network elements and/or features liaising as necessary with other O2 departments and Vendors, providing on-site technical support when required.
• To drive through proactive improvements network and platform design changes in order to enhance the customer experience.
• To provide management reports on system problems, outages and fault progression / clearance rate, as required.
• Provide On call Support 24*7 on a rota basis for all IP and Security infrastructure
• Pick up team leader duties from time to time once established in the team, covering for line manager during periods of annual leave.

Key Skills/Experience/Behaviours

• CCISP or equivalent for Security desirable
• JNCIP-Cloud or equivalent for Cloud based networks
• Minimum of 5 years experience, actively supporting a large IP network in an enterprise environment including Firewalls, DNS and other security platforms
• Supporting IP infrastructure in an Enterprise environment is desirable.
• Ability to work effectively as a member of a team as well as on self-managed tasks.
• Ability to take the lead in co-ordinating restoration of a service (in a pressurised environment), where expertise may be required from a number of engineers from different disciplines.
• A good working knowledge of all Virgin Media O2 internal applications and services, how they interact and the ability to identify the owners and users of those apps and services.
• Ability to work effectively as a member of a team as well as on self-managed tasks.
• The job requires a flexible approach to working hours, which could include some night time and Weekend work.
• Ability to take the lead in co-ordinating restoration of a service (in a pressurised environment), where expertise may be required from a number of engineers from different disciplines.
• The job requires the ability to co-ordinate many current large tasks and make good technical and business judgement first time. Errors in judgement could result in major revenue loss and short or medium term service or revenue restrictions.
• Must be able to operate in pressure and stressful situations, whilst maintaining a clear and confident decision making aura.
• Ability to convey complex technical information, in a manner that Senior ( non-hands on) Management can easily interpret.
• Working unsociable hours and occasionally away from HQ at short notice are also requirements for this job.
• To obtain the appropriate level of Security clearance required, in order to have access to elements carrying Public information.
• Desirable skills, attributes and experience
• Knowledge or experience working in other support organisations within Telefonica or other Companies is desirable.
• Ability to mentor and technically coach other members of the team

Key Stakeholders

Our key stakeholders are, the internal user base, external third parties, technical teams across VMO2 and Spain, Service Management through primarily Incident & Change, project management during service deliveries and the WLT, specifically during Incidents

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.

If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.