Senior DevOps Engineer

Job content

About The RoleBase Location: Flexible UK & Ireland | We’re proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base ’home’ location to be one of our SSE offices or depots around the UK and Ireland.Salary: £55,573 - £63,643 and a range of benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableWhat is the Role?We have an exciting opportunity for an experienced Senior DevOps Support Analyst, to join the SSE Energy Customer Solutions (ECS) IT DevOps Support Team based in Dublin and Reading. The DevOps Support Team manages multiple applications that are core to SSE ECS’s business while also providing support to applications that are shared across SSE by liaising with SSE Group IT Shared Services functions.Applications are hosted in a variety of environments including on premise, SSE UK Data Centres and cloud provisioned. The team work closely with key vendors and managed-service partners for all application related services including project delivery, change management and incident management.

• This is a varied role, where you’ll take key responsibility for services within the DevOps Support Team, as well as liaising with third party vendors and internal service suppliers.
• You’ll work alongside and support DevOps Support Team members, while taking ownership for specific elements within the portfolio.
• You’ll also be required to plan, design, deliver and support key application support solutions.
• Play a key role in the smooth integration of business functions and the relevant IT resolver groups to ensure a seamless IT service is provided. You will also liaise with project delivery teams to ensure smooth transition into operational support to maximise support capabilities and minimise unplanned application downtime.
• Working collaboratively with internal and external stakeholders, you will manage a Continuous Service Improvement program, prioritising and scheduling implementation of small and large improvement initiatives to constantly improve on an excellent IT service delivery model.
• As SSE transitions to Agile working practices, you will be expected to support a transition of existing Operational support practices, into a more DevOps based approach championing culture and technology transformations within the organisation.

What do I need?

• A background in DevOps and Application Support across diverse environments, as well as team leadership experience would be preferred.
• A BSc qualification in Computer Science, or related discipline, a DevOps certification and/or an ITIL Management certification would also be useful.
• You’ll be a strong team player with a proven ability to work alongside others. You’ll need to enjoy working in a challenging environment where the focus is on application availability and uptime.
• In terms of technical knowledge, we’d love you to have good working knowledge of ITIL v4 Agile Service Delivery processes, IT Software Development Lifecycles and a broad technology background that lends itself to troubleshooting and incident management. Experience working with Agile and DevOps processes would be beneficial.
• Experience working with managed-service partners and vendor management, and the ability to document and present service improvement proposals and solutions to key business and IT stakeholders.

About Our BusinessThe race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers’ changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland’s largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE’s own UK wind and hydro assets.In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.What’s in it for you?We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ’Inclusion & Diversity at SSE’ to find out more.What happens now?All applications should be made online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David.Brickell@sse.com / 01738 275846.Before commencing your role with SSE, you’ll need to complete our pre-employment screening process. This will consist of a criminality and credit check.