Senior Desktop Support Engineer (2 days per week Support)

Job content

Role - L2 Desktop Support Engineer

Contract - 12 months (further renewable)

Support - 2 days per week and 7.5 hours per day (Monday and Thursday)

Complete site address - Whitehouse Ind Estate, Runcorn, Cheshire, WA7 3BE

About us

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client’s needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.

ROLES AND RESPONSIBLITIES

Cabling / patching

Devices need to be connected to switches, routers or other data communication equipment. During the installation process the devices to be connected, ports to be used and where to will be explained by engineers.

Your task is making and checking the connection.

Install devices

New devices need to be installed in the plant. The location and way to be installed will be specified by the engineers. Next to the installation on a desk, in a rack or other space, the cabling needs to be done.

Error finding on devices / cabling

It is possible that a malfunction is detected. A local intervention will be asked to make basic tests and verify cabling. Basic fault detection is a must.

Staging PC and laptops

New active devices (PC or Laptops) need to be set up with the correct profile.

Credentials for new users will be given by the helpdesk.

After the staging an update of the CMDB needs to be made.

Documentation

A full documentation of used ports, used patching (copper and fiber) needs to be kept up to date and needs to be available on a shared drive. All modifications to the backbone cabling system need to be logged.

Proactive actions

As you, our IT partner, will be on site on a regular basis, we expect that you keep us informed on possible issues. For example running out of patching cables, power cables, free space in racks, temperature issues, leaking water, any issue that could put the correct IT functioning in danger.

Environmental support

It can be seen in the large sense, it is possible that you will need to give support on the fire detection, software controlling the CCTV, access control and alarms, the HVAC monitoring.

Projects

It is possible that larger modifications will be planned. This will be in a kind of ‘project mode’. A special price quote will be requested for these projects.

Experience & Qualifications:

• Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2