Senior Customer Service Specialist

☞ Morgan Spencer

View: 101

Update day: 01-06-2024

Location: Tamworth West Midlands

Category: Consulting / Customer Service

Industry: Human Resources Staffing

Job type: Permanent

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Job content

THE COMPANY:

An exciting and innovative automotive company are seeking an exceptional Customer Service Specialist to join their new Customer Centre in Tamworth.

THE ROLE:

A successful candidate will be passionate about delivering an outstanding customer experience, striving to continually exceed customer expectations. You will have experience in managing/supervising teams, and are forward-thinking, with an eye for detail and a resourceful problem solver.
  • Working closely with the Centre Manager to develop the on-site team in terms of day-to-day processes
  • Supporting walk-in customers through their browsing process and customers who are at the site with payments and refunds.
  • Working closely with the onsite teams to ensure the customer’s pick-up or returns experience is seamless and issue-free.
  • Proactively assist any customers who experience any post-sales issues.
  • Build rapport and assist all customers to resolve any complaints/issues quickly to maintain high quality customer service.
  • Translating any technical automotive or financial jargon into plain English to make it simpler for our customers.
  • Looking after the customer-facing area, ensuring the space is always kept tidy and presentable, and refreshment facilities are topped-up regularly.



THE PERSON:
  • Customer obsessed and passionate about delivering excellent customer service.
  • Excellent face-to-face communicator and highly personable.
  • Previous experience of successfully working in high-end retail, hospitality or concierge roles is desirable but not essential.
  • Ability to problem solve and think on your feet with a ’Can Do’ attitude.
  • Strong attention to detail, with a natural desire to take ownership.
  • Collaborative and keen to be a team player.



Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114
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Deadline: 16-07-2024

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