Senior Consultant - Digital HR Transformation and Technology (ServiceNow) - People Advisory Services

Job content

Organisations are having to become much more adaptable to change as they face new workforce challenges as a result of globalisation, changing demographics, emerging technology, innovation and regulatory demands.

We believe the People Agenda is at the heart of successful change. EY People Advisory Services (PAS) help organisations to put humans at the centre of their transformation agenda enabling them to align culture and leadership to their purpose, develop necessary skillsets and mindsets, and build adaptability through continuous change and learning.

We are a global network with more than 11,000 employees in more than 130 countries, offering deep industry knowledge and experience to more than 2,000 corporate clients worldwide. Within the UK, we have over 330 consultants advising clients across the private, public and not-for-profit sectors on their most challenging workforce problems.

We are growing fast and looking for those, who share our values, believe in the importance of the people agenda and have experience in organisation and workforce transformation and transactions, change experience and learning, culture and leadership, digital HR, rewards and people mobility, to join us in PAS.

The opportunity

Our Digital HR Transformation and Technology offering is one of our key growth areas within PAS, focusing on assisting our clients to navigate the Digital HR agenda, all in service of the employee experience. This includes leveraging the power of ServiceNow to optimise the HR function to better serve the enterprise. We are looking for both experienced candidates across the public and private sector.

The successful candidate will be a business-focussed ServiceNow delivery professional with a passion for embracing the implementation of supporting technology as well as the ever-evolving approaches and methods of delivering transformation projects.

As a member of our Digital HR Transformation and Technology team, you will join a talented group of professionals that help clients in a number of areas. Our focus is on achieving business outcomes for our clients as opposed to simply delivering a technical answer.

Your key responsibilities

We are now seeking experienced ServiceNow consultants with experience in supporting Employee centric implementations.

As a Senior Consultant, you will play a key role in helping organisations achieve business results through the application of technical solutions. In this role, you should be able to deliver quality client service, deliver insightful solutions and balance multiple priorities. You will also be expected to have excellent communication skills, integrate into and lead new teams, and rapidly establish relationships. More specifically, the successful candidate should demonstrate:

• Experience supporting client consultations focussing on the project delivery and solution implementation of ServiceNow technology to innovate client HR and Service Delivery systems
• Preparing materials for designing and delivering immersive client workshops shaping their innovation agenda and technology roadmaps
• Supporting application and workflow configuration
• Guiding clients through Service Now HR service delivery and solution design in complement to their core HRIS
• Developing client-specific reporting processes and integration components
• Working closely with ServiceNow technical teams to set up the SaaS Platform
• Providing advice on how digital transformation and technology enablement can lead to business improved performance
• Understanding and bringing in your experience with broader HRIS solutions
• Playing a key role in supporting clients and delivery teams with the adoption of new technology innovation
• Working as a key part of a project team(s), work streams and workforce optimisation interventions in a broad range of industry sectors
• Developing detailed implementation roadmaps, developing risk mitigation and governance plans to manage project reporting
• Helping clients solve complex business problems using analytical skills to provide supporting evidence and appropriate rationale
  
  

Skills and attributes for success

• Be professional, quickly establishing personal credibility and demonstrating expertise
• Have strong personal impact and resilience, and be able to influence and persuade clients and stakeholders to gain assist for major changes and key decisions
• Take a practical approach to solving issues and gaining client agreement
• Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions
• Be skilled in facilitating and encouraging collaboration amongst team members
• Be confident and effective in recognising and managing potential issues during client assignments
  
  

To qualify for the role you must have

• Experience working with ServiceNow with a focus on employee experience and HR Service delivery
• Ideally prefer relevant certification with ServiceNow
• Track record of delivering business value in a market-competitive manner
• Experience supervising junior colleagues, ideally both onshore and offshore
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
  
  

What we look for

We’re interested in curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. You must be willing and able to travel.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. As a purpose driven organisation, we are also proud to offer multiple opportunities to volunteer with our global corporate responsibility programme – EY Ripples.

Plus, we offer:

• Coaching and feedback from some of the most engaging colleagues around
• Access to a range of client projects
• Opportunities to develop new skills and progress your career
• Flexibility within a truly diverse and inclusive organisation
  
  

About EY

EY is a global professional services organisation providing consulting, assurance, tax and transaction services. We are dedicated to doing our part in building a better working world for our people, our clients and our communities. And we are united by our shared values and a dedication to delivering exceptional client service.

We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Last year in the UK, nearly 2,000 of our people were promoted or progressed within their grade, and we are significantly increasing the number of partners in the UK. So, when you build something better at EY, we make sure you’re rewarded.

Our People Advisory Services practice has over 10,000 practitioners operating within a globally integrated team, bringing their skills, insights and experience to support our clients.

Driven by our focused insight and innovation, PAS is best positioned to advise and influence our client’s activities at senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people. As a result, we’re continually seeking new markets, new perspectives and better ways to deliver value.

EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

To meet our ongoing commitment of doing the right thing for our people, our clients and our firm - and to continue playing our role in the national effort against Coronavirus, our consultants are all now working from home unless office working is critical to their role or wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.