Senior Business Support Officer

Wigan Life Centre South
College Avenue
Wigan
WN1 1NJ

Salary: Grade 6, £23,080 - £25,991 per annum.

37 hours per week

An exciting opportunity has arisen for Senior Business Support Officer to join the Integrated Front Door (IFD) in children’s and young people’s services. Applications are welcomed from experienced Business Support Officers.

Your role:

Responsible for the day-to-day management and co-ordination of all administrative functions of the IFD leading on training and development to ensure that the IFD delivers its priority activities.

Contribute to an annual team plan, which is aligned to the strategic and developmental needs of the service.

Co-ordinate a team that provides excellent business standards, in partnership with non-statutory, statutory, voluntary and independent sector organisations.

Participate in and ensure that the team is achieving performance targets and outcomes.

Interact with partners, both internally and externally, representing and championing the Service to develop new relationships, secure collaborative working and deliver shared objectives.

Ensure and apply organisational policy, procedure, regulatory and legislative framework and statutory duties.

Support the Service Lead and Service Manager to ensure that the vision of the service area is enabled by robust business support arrangements and contributes towards service improvements.

Work with the Service Lead and Service Manager to develop an effective performance framework, produce data as required which supports the understanding and development of the Service.

About you:

You will be an enthusiastic and committed business support officer, capable of building professional relationships. You will be an excellent communicator who understands the value and importance of integrated working with partner agencies and the community. You’ll be efficient in time management, business support skills and a strong team player who is used to working in a person-centred way.

You will have a holistic approach to work with a keen focus on reducing inequalities and supporting individuals. You’ll have a positive outlook with a caring and compassionate disposition, be a good listener and a great problem solver.

The IFD is the first point of contact for professionals and members of the public to report concerns for a child.

The IFD is a multi-agency team currently represented by partners from Police and Health, Early Help and Children’s Social Care. You will need to work effectively with colleagues across the partnership as this continues to develop.

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater ManchesterContinuous Service Commitment ensuring that your service will be continuous or ’unbroken’ between the supporting organisations.

Wigan is an energetic and dynamic council widely celebrated for being innovative and forward thinking in a backdrop of established relationships with our partner agencies. The IFD team are a small enthusiastic team who are fully committed to helping our residents by providing robust mechanisms to safeguard and protect the most vulnerable members of our community by looking at what they have rather than what they don’t have and working with them to help them achieve the best possible outcomes. We are wholly focused on working collaboratively with our residents to help them improve their wellness and wellbeing now and in the future. We will give you a comprehensive induction programme and provide you with regular person focussed supervision to meet your well-being, training and development needs.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

Covid Safe

Wigan Council are proud to be a Covid safe organisation. For some of this role you will be required to work from home and connect with your team and others virtually. However, there may be occasions where you are required to go into a council building to carry out part of your role. The health and wellbeing of our staff is of utmost importance to us and if you are required to use a council building, a risk assessment will be conducted beforehand and the appropriate safety measures put in place.

For further information, please contact Vicky Powell at Vicky.powell@wigan.gov.uk
Interview date: To be confirmed

Interviews will be held remotely