Senior Administration Assistant

Job content

Job Overview

Are you looking for a career opportunity that provides new skills, knowledge and experiences? An opportunity has arisen for an experienced, enthusiastic and highly motivated individual to join our Forensic Services Admin team. The role includes secretarial support to Consultant Psychiatrists and administration support to the wider forensic teams.

Candidates must be organised and able to work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role, especially during telephone contact with patients, staff and the general public.

Main duties of the job

The main duties of the role includes providing medical secretarial support to Consultant Psychiatrists and administrative support across the Forensic Teams as directed by the Admin Team Lead.

As part of the role, you will be required to process referrals on our electronic patient record systems (Lorenzo) and organise and minute meetings. You will utilise Outlook calendar scheduling and monitor inboxes. You will support with data collection and completion, compiling spread sheets, arranging appointments and the ordering of equipment and materials when required.

You will also be responsible for supervising and training less experienced staff.

The post holder will work as an essential member of the Forensic Services admin team and support in delivering an effective, efficient, responsive and high-quality service.

• To provide administrative support to clinical teams / Consultant Psychiatrists / Clinical & Service Managers and support services team within standard administrative procedures and contribute to the planning and development of the service.
• Develop, implement and improve office policies and procedures.
• To induct and mentor/supervise less experienced staff, overseeing and delegating tasks as required.
• To co-ordinate the work of clinicians.
  
  

Working for our organisation

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Person specification

Qualifications And Knowledge

Essential criteria

• Advanced knowledge of office procedures and work tasks
• Three or more GCSE /O Levels (or equivalent) and must include English and Maths
• Advanced keyboard skills: RSA/OCR III or equivalent/Advanced ECDL
  
  

Desirable criteria

• Level 2 customer service or business administration qualification or equivalent.
• Level 2 IT qualification or equivalent.
  
  

Experience

Essential criteria

• Experience of using a range of MS Office applications e.g. Word, Excel, Outlook etc
• Demonstrable experience of practice and procedures relevant to the area of work.
• Experience of inputting data into systems and maintaining records
  
  

Desirable criteria

• Experience of Lorenzo patient data system
  
  

Skills & Competencies

Essential criteria

• Team player
• Able to demonstrate excellent inter-personal communication skills
• Able to plan and prioritise effectively and efficiently
• Motivate and engage others
  
  

Effort & Environment

Essential Criteria

• Light physical effort required for lifting stationery, files, sitting at a keyboard.
• Ability to commute between sites
  
  

Applicant Requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.