Senior Account Manager

Senior Account Manager

This job role outlines the minimum tasks and competencies that are expected to be demonstrated within the role. In line with our values, we encourage proactivity and innovation within all roles.

Reports to

Account Director/Senior Account Director/Associate Director/Director

Job overview

To lead projects within an account, working collaboratively on client solutions with the account lead (Senior Account Director/Associate Director/Director). Lead the project team, recognising their value and using all talents of the account executives (AE/SAE), medical writers (MW; internal and external) and/or scientific advisor (SA) and support functions. To oversee the delivery of excellence in all aspects of client service, including work being delivered on time, on brief and budget, and upholding the values of Highfield.

Responsibilities and duties

Results and delivery

• Ensure a clear brief is received from the client and disseminated to the internal team
• Deliver projects to the brief and within scope and budget
• Co-ordinate the resources required to successfully deliver the account’s project(s), flagging where additional resources are required to deliver projects successfully
• Allocate and support the team on the roles and responsibilities assigned
• Ensure client deadlines and proactively manage with the client if unrealistic
• Generate draft content of project materials, as appropriate to role and project, for review by MW, SA and/or Director
• Build strong effective relationships with the clients and external thought leaders
• Oversee and support the AE/SAE/AM on materials they develop
• Brief and review freelance design and digital work to be client-ready
• Ensure processes for reviewing materials are adhered to
• Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these
• Ensure the team follow compliance procedures, e.g. GDPR and pharmaceutical codes of practice
• Ensure compliance to all processes and Highfield house style
• Ensure client and internal project team meetings occur regularly, and that project status reports, schedules and client agendas are completed on time
• Develop budgets for review with the account lead
• Ensure all projects are reconciled accurately and invoiced on time
• Forecast projects accurately and in a timely manner
• Ensure all finance tracking is adhered to
• Be involved in new business RFPs, pitches and research
• Be available for domestic and international travel when the project requires onsite support

Teamwork

• Mentor new AMs, SAEs and AEs who join the company
• Communicate effectively with team members across the company in all departments and internal project team
• Communicate proactively and professionally with clients, thought leaders and other external stakeholders
• Demonstrate effective leadership and collaboration within your teams
• Help the team to work effectively together
• Drive and uphold the Highfield values

Business focus

• To be fully versed in the clients’ strategic objectives and aware of the competitor landscape
• Keep abreast of industry alerts and key new data emerging in your client areas
• Propose organic growth considerations with your clients and make suggestions to your account leads
• Consider innovative solutions that could benefit your clients, challenging their own thinking and planning where appropriate
• Lead brainstorms with the teams internally to drive organic growth

Self-focus

• Instil trust within your team and Highfield
• Actively lead and own your projects
• Support and mentor team members
• Be a team player
• Show drive and proactivity when undertaking activities
• Be solutions-orientated to new challenges
• Seek to learn and develop your role, working with your line manager on your objectives
• Be flexible and adaptable in your approach, prioritising work appropriately and seeking help where needed
• Be an ambassador and ‘go to’ person for AMs and AEs

Qualifications and experience

Education

• Ideally educated to graduate level or above or bring extensive project management experience

Experience and skills

• At least five years’ experience within medical communications
• Ability to lead client accounts
• Leadership
• Organised with excellent time management skills
• Excellent attention to detail
• Proactive and enthusiastic
• Competent in MS Office including Excel, PowerPoint and Word
• Good written and spoken communication skills

Order of tasks does not reflect the relative importance of each