Senior Account Manager

CPM UK

View: 103

Update day: 01-06-2024

Location: Thame South East

Category: Sales

Industry: Outsourcing Offshoring Consulting

Position: Associate

Job type: Contract

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Job content

Job Description

CPM are seeking a Senior Account Manager to take on a key role within the team, tackling all the challenges that come with managing clients and teams of people. This includes running projects and being the client’s main day-to-day contact – the person they rely on to go the extra mile and get things done. The rewards come from working at a consistently high standard and you’ll need a thorough understanding of how the CPM client service process operates to be able to successfully deliver. Salary up to £45k, Car allowance, 10% Company Bonus, Pension, Private Medical Insurance, 26 days holiday, rising by one day per year up to 31 days + flexible benefits.

Location: Thame OX9 3PG

Ideal Location; Thame, United Kingdom. OX9

Key Responsibilities
  • To recruit, train and develop direct reports and to ensure all teams are fully briefed, trained and equipped to fulfil set tasks to ensure accurate completion of all administration.
  • To maintain and develop systems to measure achievement of objectives. Create a culture of building high-performing teams through a positive investment in talent.
  • To develop client relationships through regular meetings to review performance, both financial and against KRA’s.
  • To train and develop direct reports and to ensure a culture of building high-performing teams through a positive investment in talent.
  • To identify new business opportunities and work with line manager to prepare and present proposals to add value to client operation and extend service.
  • To monitor and control budget, ensuring sales and profit targets are met.
  • To ensure correct head office departments are briefed in time to develop client objectives, and internal processes are adhered to.
  • To work across divisions and accounts and collaborate with the various stakeholders within CPM to ensure the effective and timely communication of requirements to meet your client demands.
  • To assist when required and use your expertise and experience with new business pitches, helping to create pitch documents and tender responses for both existing and new clients.
  • To maintain and develop systems to measure achievement of objectives, including an appropriate level of field accompaniment and auditing.
  • Responsible for any other task identified by the line manager as falling reasonably within the scope and range of the position.
  • Take ownership for own personal and professional development and keep up-to-date with new trends and developments across industry, sharing and applying where relevant
  • Proactively learn and share best practice with others in the business through actively networking and building internal relationship to enable you to apply within your account to continuously improve the service delivered to the client and drive internal efficiencies.

You’d Be Great For This Role If
  • You have a minimum 3 years field marketing /Contact Centre experience in a similar role managing one or more contracts
  • You have experience and knowledge of the Retail, FMCG, E-commerce, Tech, Automotive environment – Grocery, Discounters and Convenience or relevant market
  • You have the experience and ability to manage and motivate a team of people
  • You have experience of professional business practices – running meetings, preparing minutes, making presentations, prioritising workload
  • You’re able to present across all medias to a high standard
  • You have strong resilience and desire to drive continuous improvements and operate in a changing environment

Expand Your Horizons

You’ll need to quickly get to know your client’s business inside-out and have a clear understanding of the services and performance levels they expect from CPM – and likewise what CPM expects from you. You’ll use this insight, your personal communication skills and your sales experience to build strong professional relationships with your clients, learn how to influence their people and processes to encourage decisions and actions, identify opportunities to add value, and grow our business wherever you can.

Make Your Mark

There’s no short cut to being the best, but you’ll be supported in taking responsibility for your own on-going professional and personal development and that of your team. We encourage a culture of excellence and reward individual achievement with outstanding opportunities for progression.

We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.
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Deadline: 16-07-2024

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