Security Systems Engineer

Job content

Company Description

Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.

Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. 

Opportunities at Female Only IRC

We're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerable individuals whilst in our care. Empathy and resilience are key attributes for this role.

You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player. The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody.

Job Description

Job objectives and responsibilities

• To deliver an effective security systems maintenance function, undertaking planned, reactive and emergency work in accordance with statutory regulations, schedules and relevant standards to ensure that all security systems are maintained appropriately.
• To support the Facilities Management team in carrying out other tasks as required
  

Main duties

• Carry out Planned Preventative Maintenance (PPM) and reactive maintenance of the security systems in accordance with contractual obligations
• Comply with company safe systems of work which follow statutory obligations and Quality, Health, Safety and Environmental (QHSE) requirements
• Comply with timescales in accordance with contractual obligations for the response and rectification of damage and defects
• Update the company maintenance management system on completion of work
• Complete all appropriate documentation ensuring it is accurate, complete, current and accessible
• Work with sub-contractors ensuring legislative, company and contractual standards are adhered to
• Maintain tools and equipment, so that they remain serviceable and ready to use, ensuring no time delay in achieving standards required
• Use, handle, transport and store equipment and materials securely and correctly at all times to ensure a safe and secure environment
• Undertake emergency out of hours call outs as required to maintain the centre facilities
• Notify relevant staff of stock levels so that the availability of materials is maintained
• Undertake all notifications of change to the establishment ensuring compliance with the relevant standards
  

Qualifications

Person Specification

• The candidate will be accredited to 18th Edition of the New Wiring Regulations, also known as BS 7671 (January 2019 update) issued by the Institution of Engineering and Technology (IET)
• Relevant experience of providing security systems maintenance services including Control Rooms, CCTV, Perimeter Systems and Security Alarms
• Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
  

Detainee Care and Management

• Interacts with detainees easily, quickly building rapport but maintaining professional distance
• Treats detainees with respect as individuals and encourages detainees to do the same to others
• Shows empathy and compassion
• Is observant
  

Delivering Excellence

• Produces high quality, accurate work to timescale
• Follows and understands Care & Custody standards and procedures
• Clearly understands consequences of not achieving standards
• Records and checks information and documentation accurately
• Maintains concentration and focus on task/job in hand
• Actively seeks ways to make improvements
• Accepts responsibility for own actions
  

Teamwork

• Works effectively with others
• Shares information and experience
• Does his/her fair share
• Supports colleagues
• Builds positive lasting working relationships
• Supports team members and team decisions
• Accepts help and support
  

Communication

• Is confident, clear, accurate and to the point when sharing/giving information
• Maintains eye contact when communicating
• Asks questions and probes to gain relevant information
• Summarises key relevant points
• Seeks clarification when necessary
• Listens to and carefully reads instructions and information
• Is discreet and maintains confidentiality of information
• Is polite and tactful
• Checks theirs and others understanding
• Adjusts language to the demands of the situation
• Uses non-verbal communication constructively and effectively
  

Safety, Dignity and Diversity

• Shows respect for others treating people fairly with dignity and consideration
• Knows the Company policy on safety, dignity and diversity
• Maintains the health, safety and welfare of self and others
• Does not discriminate against or harass others
• Challenges inappropriate behaviour and language explaining why it is unacceptable
  

Planning and Organising

• Is organised and structured in approach
• Prioritises and manages own time effectively
• Organises and plans own workload
• Completes tasks on time, meets deadlines
  

Change Orientation/Flexibility

• Is open to change and is flexible
• Is willing to try out different ideas, solutions, technologies and working practices/methods
• Adapts to changing requirements and priorities
• Quickly picks up new ideas and ways of working
• Supports and assists with implementation of new ideas
• Maintains effectiveness during rapidly changing situations or priorities
• Makes suggestions to improve practices, systems and procedures at work
• Questions existing methods constructively with the aim of improving service delivery
  

Resilience/Drive

• Picks up problems, takes the initiative and deals with them without unnecessarily passing upwards
• Consistently delivers what is required to deadline
• Recognises importance of meeting objectives
• Bounces back after setbacks
• Keeps difficulties in perspective
• Accepts challenging work
• Seeks feedback on performance and constructively accepts it
• Evaluates own performance
• Accepts responsibility for own development
  

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times
• Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received.
  

Information Security

• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents.
  

Additional Information

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.