Security Supervisor

Main Duties:

• Manage all control room procedures in line with the CCTV codes of practice
• Supervise mall security officers to ensure that company procedures & assignment instructions are followed and adhered to at all times.
• Lead the security team when dealing with incidents and ensure the business escalation process is followed
• Support and provide guidance to other site-based centre staff.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Continuous management and monitoring of CCTV screens / radio systems and associated specialist security equipment
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Controlling and prioritising incidents ensuring all key personnel are always informed.
• Diligent management and maintenance of records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• Ensuring strict compliance to the Data Protection Act and associated regulations and auditing of records.
• Manage and monitor all access control system, ensuring all defects are reported correctly for repair.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.

To be successful in the role, you will need:

• Dual SIA Licensed. (CCTV / DS Guarding)
• Previous experience in supervising a medium/large team
• Computer literate with experience of Office (Word, Excel) & other systems
• Ability to work effectively in a team
• Excellent communication skills, orally & written
• Excellent customer service skills
• Able to plan & organise effectively
• Able to challenge process & seek improvements in working practices

What will you get in return?

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.