Security/Events Officer £10.50 p/h

Croma Vigilant Security is extremely proud to be appointed as the Security provider for the St James Quarter (SJQ).

SJQ is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food, and leisure space, a multi-screen cinema, a world-class “W” hotel, 152 private apartments, and a 4-star aparthotel.

Job Purpose

We are seeking a highly experienced Customer Service Ambassador to provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.

A warm welcome from our front-of-house team will determine the first impressions of our visitors. This customer service and security role is to provide the highest level of customer care.

This opportunity operates on a full-time contract working approx.Working a 4 on 4 off rotation.

We offer a competitive pay rate of £10.50per hour. Raising to £11.07 in April

At Croma Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure.

Key Responsibilities

• Deliver a 5–star guest experience at all times
• Provide a professional first impression and deliver beyond client/visitor expectations
• Ensure all visitors experience the full customer journey
• Provide and maintain a consistently superior level of customer service at all times
• Sensitive customer interaction while maintaining a cohesive acknowledgment of all guests
• Be seen as a visible customer-focused professional by being proactive and greet clients and visitors where possible
• Anticipate and action client requirements in a professional manner
• Provide a consistently professional service at all times
• Issue visitor passes using the agreed sign in and out policies and procedures
• Communicate where required visitor or client arrivals with a high level of discretion
• Handle all incoming telephone calls and inquiries in an efficient and sincere manner
• Handle mail and courier inquiries with discretion and sensitivity
• Provide administrative support
• Ensure all fire exits are kept clear. Health & Safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Maintain a high-security awareness at all times
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a 5-star guest experience
• Previous experience in hospitality or a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Intuitive customer-related logic
• Excellent telephone etiquette
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
• Confidence and common sense to access and utilize expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times.
• Have an acute sense of security awareness
• Valid SIA license preferred but not essential
• 5 years of continuous work employment history without gaps and verifiable work history

About us:

Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.