Security Control Room Operator

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to deliver world-class clinical care.

What are we looking for?

Reporting to the Protective Services Supervisor the Control Room Operator assists the Protective Services Department in leading Cleveland Clinic London’s (CCL) Regional Security Operations, London Security Operations Center (LSOC), combined with emergency & disaster management functions to reduce risks to people, property and activities in the organization.

The control room operator will also assist in coordinating CCL’s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams.

The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They acts as a resource for the team members working on shifts.

What will your duties include?

• Process incoming and outgoing communications in the Security Operations Center
• Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
• Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
• Lead projects associated with the strategic initiatives
• Develop and prepare presentations to various audiences
• Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements

Working Hours?

Shift work will be required:

• Operate 24/7/365
• 12 Hour rotating shifts
• Pattern: x2 Days – x2 Nights – x4 Days off
• Overtime available as Protective Services is self-covering

What we need from you?

• 
  Valid SIA Public Space Surveillance (CCTV) license (Required)
• Security NVQ’s (Required)
• Control Room experience (Required)
• Military or Police experience (Desired)
• Valid SIA Door Supervisor (Desired)
• Up to date Security experience within a corporate or healthcare background (Highly Desirable)

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 210 hours Annual leave
• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Discounted gym facilities in our Admin Office Building
• Employee Assistance Programme
• Seasonal Ticket Loans

If you would like to know more, please email recruitment@ccf.org orclick apply below.

The closing date is the 08/05/2022 however due to application numbers we may have to close the role early.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.