Seasonal Customer Service Assistant

☞ Twycross Zoo

View: 106

Update day: 01-06-2024

Location: Atherstone West Midlands

Category: Other

Industry: Hospitality

Position: Entry level

Job type: Temporary

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Job content

Seasonal Customer Service / Visitor Experience Assistant Multiple contracts available with immediate start until the 9th of January 2023, with the potential for some contracts to be extended. Although welcome, no previous experience is required, so if you’re enthusiastic, reliable and love helping people, and due to our location in Atherstone - have a way of getting to us under your own steam without reliance on public transport, then read on… Our Organisation East Midland Zoological Society has been running Twycross Zoo for almost 60 years in the heart of England. Twycross Zoo is an award-winning conservation and science-led zoo. We are rapidly growing and welcoming over 600,000 people every year to our 100-acre rural site near Atherstone. The Role - Customer Service / Visitor Experience Assistant As a Visitor Experience Assistant, you’ll provide an engaging and informative experience for all visitors, and ensure they always receive a high standard of customer service. Your duties will vary depending on the role allocated but may include:-Carrying out tasks across the commercial operation including the admission pay booths, soft play, and stewarding the car parks
  • Working within our new Gruffalo discovery area
  • Offering information and directions to visitors on the venue and its products, including memberships, adoptions, events and offers
  • Ensuring excellent park presentation including cleaning, waste management, and litter picking
  • Achieving targets set by the business, including gift aid and upselling
  • Cash handling, operating a till accurately and efficiently and adhering to cash procedures There may also be an opportunity to undertake first aid training and eventually become part of the on-call first aid duty rota. The Package
  • Zero hours contract with pay rate in line with national minimum / living wage rates
  • Accrued holiday pay
  • Uniform
  • Staff membership card giving you free entry to the Zoo on your days off
  • Complimentary Twycross Zoo ticket allowance for friends and family
  • 25% discount in the Twycross Zoo gift shop
  • 10% discount in Twycross Zoo food and beverage outlets
  • Free onsite parking
  • Star of the month award scheme
  • Access to work counselling services Successful applicants will be employed on a zero hour contract up to the 9th January 2023 with the possibility of this being extended. Our Requirements
  • Access to some form of private transport is essential as local public transport timetables are not fitting with hours of work
  • A friendly and enthusiastic attitude with a passion for delivering excellent customer service
  • A flexible approach to tasks and hours
  • Punctual and reliable, with the ability to work effectively as part of a team and unsupervised Whilst Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day. More about us We’re at the forefront of conservation, education and research, and have a strong commitment to our award-winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild. All applications for these Customer Service / Visitor Experience Assistant vacancies are to be submitted online, and strictly no agency calls or agency CV submissions
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    Deadline: 16-07-2024

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