Seasonal Client Contact Centre - Customer Services - London Based - Languages needed English, German, French, Italian, Spanish

View: 102

Update day: 04-06-2024

Location: London

Category: Consulting / Customer Service

Industry: Retail Wholesale

Job type: Temporary

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Job content

Languages required are English, German, French, Italian and Spanish to provide support and service to our clients across EMEA.

What you’ll be doing:

Service Excellence

Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.

Gain and Grow Market Share

Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
Consistent realisation and focus on the team’s conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

Efficiency and Productivity

Respond to customer needs in a consistently efficient, accurate and timely manner.
Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.
Consistently meet departmental productivity KPIs

Clienteling

Cultivate and maintain relationships to create a portfolio of relevant clients.
Leverage portfolio data to execute appropriate client outreach plans-
Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase

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