Scheduler

Home Instead Ivybridge was established in 2019 and our mission is ‘to be the best we can by promoting independence, providing outstanding care and by having a desire to always improve ourselves and the lives of others.’

We are looking for a key player to join our team who will be committed to brightening the lives of our clients and by giving them a sense of purpose, wellbeing and worth. This role will play a vital part in ensuring our clients receive the highest quality care and will support the growth of our business.

Outstanding Scheduler required for home care provider rated Outstanding by CQC.

Job Purpose:

To perform a variety of duties relating to the coordination of the scheduling service for clients whilst providing the highest quality of service to clients.

The Role:

To understand and build effective and efficient schedules around our clients and our Care Professionals

To ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations

To be responsive to changes in the schedule and liaise with relevant team members

To match Care Professionals to new clients in conjunction with the client services team and arrange introductions

To ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible

To develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences

To work with the recruitment team to ensure sufficient current and future staffing levels are met

To work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis

To add and maintain all client and Care Professional information on to the electronic scheduling system

To carry out any other duties deemed necessary for the successful operation of the business

To ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Please note: you will be required to work on call (circa one evening a week and one weekend in five) and may occasionally be required to give care to clients.

Educated toGCSE level or above

A full UK driving licence and access to yourown vehicle is an essential requirement for this position.

Experience of working in a scheduling role or previous relevant experience

Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate

Highly resilient and positive with excellent communications skills

Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure

Team player with strong interpersonal skills and the ability to build rapport quickly

Excellent attention to detail with the ability to multi-task

Logical and analytical with the ability to work on own initiative and meet deadlines.

Join Home Instead and become part of our family. You will find unparalleled support, training and guidance to help you establish and progress a career in care.

Click I’m interested to complete your application or call 01752 938220 to learn more.