Position: Entry level
Job type: Full-time
Job content
Role Summary The Support Engineer is an expert on leading SCADA applications, Telemetry communications and related use within system control processes. This person will also work on other programming and documentation projects as required. This role will be in on 24/7 on-call support on a rotating basis throughout the year. Key Responsibilities-Possess a broad understanding of SCADA communications and IT Telecommunications Infrastructure. Enhances and maintains the SCADA Operations Control Centre EnvironmentDevelops and maintains standards, practices, procedures and policies for Enzen’s clients using SCADA, SCADA network and SCADA telecommunications processes. Troubleshoot various communication issues remotely and remote equipment issues affecting the pipeline operations.Able to understand different communication types to SCADA and understanding the E2E Telemetry infrastructure.Coordinate with supplier to troubleshoot and point out the issue in right direction for resolving in Timely manner.Conducts Site Acceptance Testing to demonstrate and validate controls functionality.Taking ownership of technical issues and use your persuasive skills to work with 3rd line support to resolve more advanced issues when necessary.Responsible for the proper operation of all system software, hardware and network. Provides 24/7 SCADA support to the pipeline operations control centre.Supports the existing infrastructure; assists with the maintenance of the computer operating system, network and the control system package.Provides SCADA and Telemetry support and working with IT infrastructure on system issues and upgrades. Develops/updates custom application functionality, understands and supports external system interfaces.Builds, modifies, tests and designs screens/mimics and database records in SCADA to add new operations functions. Supports troubleshooting control equipment by providing diagnostic information to the field.Able to work to identify scope of issues and recommend best practices to prevent further occurrences.Resolving escalated customer complaints without the need for team lead intervention.Participate in testing of new tools, applications, and releases; provide appropriate feedback for tool improvement.Documenting troubleshooting and problem resolution steps and ability to lead outages to resolution in a timely manner.Participation in providing training to customers as required.Prepare excel based reports based on incident severity.Follow IT procedures e.g. ITIL and strictly complying with our policies Essential ExperienceThe most important criteria for joining our support team are:SCADA Software Development, Testing and Support Experience.Good understanding of SCADA Telemetry interface, SCADAPLC/RTU interface and Routing/Networking to SCADA.Excellent written and verbal skills.Firm grasp of how web applications work and software products. Desired ExperienceMinimum 3 years of experience with any of the leading SCADA packages such as Schneider ClearSCADA/SCX Wonderware, GE Power On, ABB SCADA and/or TelventUnderstanding/Setting up of PLC/SCADA interface.Networking knowledgeClient-facing experienceGood understanding of ITIL processes About Enzen Enzen is a global knowledge enterprise that focuses on gaining, refining and sharing expertise in the energy and utility sector. It provides strategic advisory and delivery of outcome-driven solutions to leading businesses, governments, non-governmental organisations and not-for-profit organisations. We work with customers across the value chain to deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line. Enzen is unique in providing a wide range of strategic advisory, engineering services and solutions end-to-end for the power, water, gas and renewable energy sectors, supported by our specialised Centres of Excellence. Founded in 2006, the business has since grown and developed across the globe, with a presence in Australia, India, Portugal, Spain, Turkey, the UK and USA
Deadline: 25-06-2024
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