Sales Systems Standards Lead

WHAT YOU’LL GET

As a Sales Systems Standards Lead at the Dorchester Hotel here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 750 bonus when you recommend a friend
• Access to immediate wellbeing advice, because We Care about our employees

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for ensuring optimization of internal data empowering our business to make smarter decisions, increasing productivity and profit.
• You’ll also be responsible for system data health, accurate reporting, overall system integrity and maintain responsibility for property users in order to optimize system usage and create efficiencies.
• You will lead delivering training programs on system utilization to the staff members along with the support of the Global Sales System and Standards Manager, while providing ongoing support for Sales and Event staff regarding system questions, refreshers and new starter training.
• You will be responsible for training sales/catering & events teams and relevant finance personnel in use of new Nexus S & C system to optimal levels.
• You will be logging and communicating any errors or questions with the Global Sales System and Standards Manager.
• Cooperating with other hotels Sales System Standards Leads, you will ensure smooth transition of the data across DC and will serve as a point of escalation for complex group system requests, as well as acting on the initiatives directed by DC Global Sales Systems and Standards Manager.
• You will accurately maintain system database, monitor and verify the integrity of the data as we as creating and/or follow daily, weekly and monthly reporting procedures for the sales team.
• You will audit on quarterly and annual basis for hotel Scorecard and Sales Team goals
• You will be in charge of the Daily Booking Quality and Data Control, solving and reporting discrepancies to Global Apps team and Global Sales System and Standards Manager
• You will look after the revision of processes and you will be in charge of maintaining the Sales Standards and Processes with the support of DC Corporate Office
• You will be responsible of testing new upcoming functionality and gathering feedback from the hotel internal stakeholders
• You will be in charge of creating new, revising and updating Sales Operating Procedures documentation
• Our values of,Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Sales Systems Standards Lead you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Sales Systems Standards Lead, but we’ll make sure you are provided with specifics on how we care for our hotel

What you’ll bring:

• You’ll bring your unique personality and passion to the role and the team.
• You’ll bring your unique personality and passion to the role and the team.
• Well organized and priority focused. You know our hotels and are our brand ambassador. Ability to work under own initiative and multi-task in a fast paced environment.
• Very resilient & proficient with all Microsoft Office programs, especially excel. Well-rounded management and operational troubleshooting and problem solving techniques. Perfectionist with eye for detail comfortable with all social environments.
• You have a talent for defining problems, collecting data, establishing facts and drawing valid conclusions.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.