Sales Support Executive

Are you passionate about phenomenal customer experiences? Do you enjoy speaking with customers on the phone? Want to take help us ensure new personal leasing customers have a great onboarding experience?

If your answer is ’yes’ to all of these, keep reading.

Want to know a little about us?

At Hitachi Capital Vehicle Solutions, we’re on a mission to build a cleaner future by transforming our entire fleet to carbon zero by 2030. From leasing personal vehicles to managing some of the UK’s biggest fleets, we help customers on their journey to carbon-free mobility.

If you join us, we pledge to ensure you’ll have a chance to make a difference, opportunities to learn, and time to shine. We’re passionate about creating value for society, which is why we encourage volunteering days, support charitable giving, and put our values of Harmony, Sincerity, and Pioneering Spirit at the heart of everything we do.

We’re proud to be a Top 50 Inclusive employer, and we’re committed to encouraging an inclusive culture where all colleagues can thrive and bring their whole selves to work.

What does the role involve?

Your purpose will be to take care of a customer’s journey once they’ve ordered their new vehicle, until the point of delivery. You’ll start by introducing yourself as a point of contact and keep in touch regularly to update the customer on the status of their vehicle’s build, delivery estimate and any other related matters.

Some of your key duties will include:

• Acting as a key point of contact for the customer between order and delivery
• Making sure we receive any outstanding documentation and information
• Keeping informed of order updates and issues, and ensuring the customer is aware
• Responding to any concerns or potential complaints in a timely manner

What are we looking for?

You’re enthusiastic about delivering outstanding customer experiences and are naturally inclined to take ownership and want to see things through. You’re someone who prefers to phone customers than send an email wherever possible, because you know the value of personal contact when it comes to building great relationships.

Also, we’re looking for the following:

• Passion for great customer service
• Good verbal and written communication skills
• IT literate, and able to learn new systems quickly
• Well organised, and able to prioritise tasks

What can we offer you?

We’re passionate about looking after our people at Hitachi Capital UK, as we know that looking after you means that you will look after our customers. In addition to an excellent salary and bonus package, we’re able to offer you:

• 25 days’ holiday, with the option to buy/sell, volunteering days
• BUPA, digital GP service, 24/7 employee assistance, wellbeing programmes & events
• Flexible benefits options such as cycle to work, free financial advice, discounted personal finance and insurance
• Salary sacrifice company car scheme

What’s the next step?

Like the sound of what we have to offer? Feel you’ve got something to bring to the role? What are you waiting for? Apply today - we look forward to setting you on the road to success.

Hitachi Capital (UK) PLC is an inclusive employer, and we welcome applicants from all backgrounds.