Sales Support Analyst

☞ Utility People

View: 102

Update day: 11-06-2024

Location: Horley South East

Category: Sales

Industry:

Job type: Full-time

Salary: Up to £24,000 a year

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Job content

Summary:

An energy data and analytics organisation are looking for a Sales Support Analyst to provide an excellent standard of sales administrative support to their customers. The role will be to effectively maintain and improve procedures to track and progress sales enquiries from initial contact to order. The ideal candidate will have excellent interpersonal and rapport-building skills, strong problem-solving and analytical abilities. So, if you have sales administration experience gained within a technical environment, contact us today to find out more about this role!!!

Key responsibilities:

  • Provide proactive assistance and support to the sales team.
  • Manage the Sales Admin, Office and Sales inbox.
  • Qualify telephone and email enquiries, directing accordingly.
  • Accurately capture and process all orders in CRM and billing systems
  • Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
  • Identify issues with and errors in order data and if unable to resolve, escalate to Team.
  • Prepare sales letters, quotations for products and services and tender documents and file accordingly.
  • Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
  • Proactively liaise with and quickly build rapport with customers and suppliers
  • Proactive use of telephone and follow up with emails to maintain clear audit trail at all times.
  • Proactively ensure sales team has updated document packs.
  • Maintain and circulate price lists, product overviews, and master quotations.

Skills and experience required:

  • Highly accurate data inputting skills.
  • Sales administration experience gained within a technical environment.
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.
NOTE: For this role there will be an expectation of travelling to the Blackpool office 6 times a year. Travel cost and accommodation (if necessary) will be covered by the company.
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Deadline: 26-07-2024

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