Sales QA and Reporting Advisor

☞ networx | Recruitment Software & Services

View: 112

Update day: 07-05-2024

Location: Sale North West

Category: Quality Assurance / Quality Control

Industry: Civic & Social Organization Nonprofit Organization Management

Position: Associate

Job type: Full-time

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Job content

To ensure we continue to deliver consistency in our sales processes we’re looking for a Sales Quality Assurance and Reporting Advisor to join our Compliance team. You’ll investigate any sales compliance issues by call listening, completing contract reviews and account investigations to assess the validity of the complaint.

Once you’ve got to the root cause of the issue you’ll keep all stakeholders updated with your findings with regular reporting and feedback sessions. You’ll also support with the development of training material to help reduce any repeat issues.

Experience RequiredWe’re looking for confident and enthusiastic individuals with experience dealing with customer contracts in a sales environment. You’ll be comfortable working at a fast-pace and you’re passionate about improving the customer journey through influencing positive change within the department.

Ideally you will have previous experience working in a quality assurance role in the telecoms, water or energy sector however, this is not essential.

Why Choose usHere at Verastar we believe it’s our people that make us the successful company we are today. We have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles.

That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:UNITED - We are ONE team PASSIONATE - We go the extra mile INNOVATIVE - We find a better way STRAIGHTFORWARD - We keep things simple
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Deadline: 21-06-2024

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