Sales Office Manager (Maternity Cover)

At Gripple Ltd, an employee-owned and B Corp™ certified company and MX Awards Manufacturer of the Year 2022, we design, manufacture, and sell innovative, patented products for the construction, agriculture, solar and infrastructure markets.

We are now recruiting a Sales Office Manager within the internal UK sales support team on a fixed-term contract of approximately nine months to cover maternity leave.

If you are an energetic leader or manager who thrives under pressure, can work quickly and efficiently and multi-task, with exemplary leadership and customer service skills, this new opportunity may be right for you.

The role

Reporting to and working closely with the Marketing Director UK & Ireland, you will lead and manage a sales support team of five and have the following responsibilities:

• Driving sales activity across the sales support team
• Working with the team to ensure a laser-guided approach to quotes and opportunities
• Coaching and developing team members with regular 1:1s
• Developing and maintaining customer relationships and resolving customer objections/queries
• Management information reporting to the sales leadership team
• Writing and managing appropriate standard operating procedures
• Engagement with the UK sales leadership team, including attendance and participation in leadership meetings
• Cover and support for the sales support team, including sales order processing, entering, and despatching, in accordance with customer requirements
• Liaising and working closely with various departments across the business, including marketing, technical and quality to drive process improvements and reduce inefficiencies
• Working closely to support the external sales team on key projects to deliver on time, in full

Working hours

Mon - Fri 8.30am - 5.00pm (core office hours of 7.00am-7.00pm Monday-Friday).

What you will need

To be considered for the position, you must be able to offer the following:

• Strong and energetic leadership and an ability and a willingness to coach and develop team members (previous team leadership experience is a bonus, but not essential)
• Strong customer service, communication and interpersonal skills and an ability to build strong working relationships with internal and external customers
• A high level of organisation with a methodical approach and ability to follow processes
• Good computer skills - in particular Excel, Outlook
• An ability to work on your own initiative and have a positive, can-do attitude, as well as being a team player who works well in a demanding and challenging environment
• Strong questioning skills with an inquisitive nature
• An ability to think ahead and work under pressure, to handle complex and technical enquiries
• Excellent attention to detail and level of accuracy
• Understanding of the value of data and able to interpret data to inform decision-making
• Knowledge of E8 would be beneficial to the role
• Knowledge of a CRM system in a previous role would be beneficial

What we will offer in return

We recognise every individual as a unique person with their own special contribution to make. We work hard to make sure our people are happy and healthy, with a good work/life balance, and generously rewarded for their time, energy and commitment. We therefore offer:

• competitive salary
• excellent initial and ongoing training and support and global opportunities to develop
• flexible working hours
• generous holiday entitlement

Why choose Gripple?

As an employee-owned company, our people are front and centre. You can therefore expect to see:

• Commitment to core values and behaviours, AKA the Gripple Spirit
• Work-life balance
• Career development
• Exceptional benefits
• Unique working environment
• Commitment to net zero in 2030

Gripple Careers Own it. We do!

Applications are also welcomed from internal, GLIDE group employees. For an informal and confidential discussion about the role, please feel free to contact Michelle Wilson (mwilson@gripple.com).

The permanent role of any applicant would need to backfilled for the duration of the maternity cover and this will therefore be a consideration in the selection process.

Deadline for applications: Monday 7thAugust 2023

Equal employment opportunity

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued with a sense of belonging. If there are any adjustments that would help your experience with Gripple, please let us know when you apply.

Whilst not mandatory, your completion of the applicant ethnic monitoring form will help us monitor and encourage equality and diversity. The information you provide will be anonymous and kept both confidential and separate to your application.

A polite note for recruitment agencies:We do not accept applicants from recruitment agencies. If we do need support, we will be in touch!