Sales Delivery Advisor

Job content

Employer Description

Introduction:

Are you someone who possesses ambition and a strong drive? Are your communication skills top-notch? Are you on the lookout for a career that offers room for personal growth and achievement?

If you answered yes to these questions, we encourage you to get in touch with us.

Keep reading to discover more about our company and the exciting career opportunity we have waiting for you!

About Us:

A well-established family-owned business with a rich history dating back to 1994. We take pride in offering exquisite window shutters designed to add elegance and style to modern homes. Our commitment to delivering exceptional local service has earned us a reputation as one of the leading shutter suppliers in the Northwest. With showrooms across the region, we cater to thousands of customers annually.

Exciting opportunities are currently available to join us as a Sales Delivery Advisor. In this role, you will be at the heart of ensuring that every customer enjoys a flawless experience, managing their journey with us from beginning to end.

Our company specialises in crafting tailor-made Blinds and Shutters for customers throughout the Northwest. Our journey from a small family-owned company has led us to expand with five showrooms across the region and a dedicated team of over 70 full-time staff. The Sales Delivery Advisor role is pivotal in maintaining our commitment to keeping all customers informed throughout their journey and delivering the personalised experience that has become our hallmark.

About the role:

In the role of the Sales Delivery Advisor, your responsibilities encompass planning and assigning tasks to our field teams, coordinating their delivery schedules, and overseeing the progress of installations to ensure timely completion. Your key duties will include:

• Customer Interaction: Addressing and resolving customer inquiries and concerns promptly and effectively.
• Order Management: Managing the order process with suppliers and ensuring strict adherence to quality standards.
• Survey Coordination: Organizing property surveys for our customers to facilitate the smooth progression of projects.
• Client Support: Handling client requests at various stages of the project and, if necessary, escalating issues to the Service Delivery Manager.
• Fitter organisation: Ensuring that all installation teams are well-prepared, equipped with job packs for their assigned tasks, and that customers are informed about visit schedules.

Your role as a Sales Delivery Advisor plays a critical part in ensuring that our projects run smoothly and that our customers receive top-notch service and timely installations.

Qualifications and attributes we’re seeking:

• Proficiency in administrative tasks and familiarity with Microsoft Office.
• A positive and composed demeanor, even in high-pressure situations.
• Exceptional communication skills, particularly in daily interactions with Engineers.
• Strong organisational abilities to manage workloads and prioritise tasks effectively.
• Knowledge of telecommunications and prior scheduling experience would be beneficial.

Rest assured, comprehensive training will be provided for all our systems, and there will be opportunities to gain insights into other roles within our organization.

If you believe your experience aligns with these requirements and you’re ready for a new and rewarding challenge, we invite you to reach out to us. We look forward to considering your application!

Benefits:

Our team is the foundation on which all our success comes from. This is why we look to support our team with a variety of learning and development opportunities

• £26K - £30K base salary
• Bonus Scheme
• 28 (inclusive of bank holidays) annual leave.
• Pension scheme.
• On-site Parking
• Training & Development.
• Career progression opportunities.

Salary:£26K + £30K base salary + bonus scheme

Work location:In person

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Expected start date: 30/10/2023