Sales and Service Executive

Job content

DRIVING DREAMS
At Motorpoint, you’ll never take a backseat. Your needs are at the forefront of our agenda as an employer. We call it ‘driving dreams’ and it’s what we’ve been doing since we started with a single site in Derby, back in 1998.
We set out to do things differently. Creating the kind of team spirit you just don’t find elsewhere in the industry. A culture of support. Big celebrations for big wins. Real energy and good vibes all the way.

Do you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our Values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER.
Already the UK’s leading retailer of nearly new cars, Motorpoint has ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
We believe that by creating the best possible place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
If you were to join us as a Sales and Service Executive here is what you want to know.

• Salary: £20,000 with a £40K OTE
• Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
• Location: Portsmouth
• Due to the nature of the role, we will require you to have held a driving licence for more than a year*

We are looking for several Sales & Service Executives to come and join us at our brand-new site in Edinburgh. As a Sales & Service Executive you will be responsible for delivering a first-class purchasing experience for all our customers.
Do you need automotive sales experience?
No! That’s the best part! If you are someone who has got strong experience of working within a customer facing position and you have a drive and passion for sales and hitting targets, then we would encourage you to apply! We really believe in transferrable skills here at Motorpoint and we will invest in you your training and development from your first day to make sure you are as successful as you can be in your role. The only must have that we do have for this role is a valid full driving licence.
What will my Day to Day look like?

• Works effectively with the Sales and service controller and the Sales and service Manager, to achieve own and team’s monthly sales targets
• Takes ownership of the customer’s experience throughout the entire customer journey
• Achieves a minimum of on target sales every month and generates return business.
• Greeting and welcoming customers on arrival to site
• Check and maintain the sales pitch area
• Managing the customer database and sales prospects
• Action price changes as and when required
• Completing the hand over process of all vehicles upon customer collection
• Conducting post collection calls to customers to ensure customer satisfaction
• Confidently and successfully upsells relevant products and promotes Same day driveaway
• Quality checks vehicles prior to them being collected delivered to the customer
• Accurately checks part exchange vehicles using the App
• Assisting online team with ‘see it now’ videos, pictures and any other information required
• Ensures compliance with FCA regulations
• Provides transparent information relating to the vehicle, finance agreements and additional products
• Delivers exceptional customer service levels as measured by NPS
• Communicates regularly with the sales and service support team and Preparation team to deliver exceptional customer service and quality to their customers
• Ensures customers are happy with their purchase and assists them on test drives
• Completes quotes effectively and follows up within agreed timescales
• Completing Home deliveries as and when required
• Shares best practice with peers and team members
• Uses all IT systems effectively to ensure communication between teams
• Identifies and anticipates the needs of the customer and how Motorpoint products can help
• Ensures online and site work as one united team
• Being an ambassador of health and safety and ensuring it is at the forefront of everything you do
• This is a fast-paced role so the ability to stay calm and maintain excellent attention to detail as well as the desire to produce high levels of customer service is really important
• Above everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you’ll also be ready for some serious fun!

What do we need from you?

• Easily builds rapport with customers and colleagues
• Supportive of team members
• Covers colleagues when they are off without hesitation
• Treats every customer with patience and respect
• Builds relationships with other teams to deliver results
• Acts with honesty and integrity
• Listens to the customer
• Passionate about the customer experience
• Remains calm under pressure
• Understands impact of not sold NPS
• Confident in dealing with difficult situations
• A high level of accuracy and an eye for detail
• Excellent communication skills and IT Literacy
• Due to the nature of the role, you will need a full driving licence (Less than 6 points) and be able to drive and park.
• Ability to work on your own initiative but also as a team.
• Ability to work to tight deadlines and strong organisational skills.

Here are just a few of the benefits all our Motorpoint team members receive

• Paid time off every month to do something that makes you happy – yep that’s right!
• Days off for your birthday, getting married or moving house
• Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Staff discount of cars and finance options
• Cycle to work
• Quarterly Team nights out
• Pension
• Healthcare
• Additional holidays for length of service
• Enhanced Parental Leave
• Long service awards
• Plus much more!

Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported.

Job Type: Full-time

Salary: £20,000.00-£40,000.00 per year