S24h Breakdown Administrative Coordinator
View: 107
Update day: 11-06-2024
Category: Administrative / Clerical / Assistant Mechanical / Technical
Industry: Automotive
Salary: £22,000 a year
Job content
S24h Breakdown Administrative Coordinator
Western Commercial, Broxburn
Salary up to £22,000 DOE
At Western Commercial we pride ourselves on customer service, and are now looking for a new member to fit in to our service team as a Mercedes-Benz S24h Administrative Coordinator. This is a new role within the business due to expansion and development within the Mercedes-Benz S24h system.
The ideal candidate will have a background in communicating with customers by phone and e-mail and be able to provide a first-class service at all times. A good understanding of the commercial vehicle industry would be an advantage.
Duties will include the below but will not be limited to:
- Offer front line customer support following a breakdown
- Allocate correct resources to ensure that all calls and tasks are attended by the appropriate technician
- Ensure customers are informed timely of job progression / development through to a satisfactory resolution
- Ensure that the necessary processes and procedures are understood and are followed thereby providing a consistent and professional service to the customer
- Ensuring that all KPI’s set are adhered to
- Booking jobs onto the in-house computer system
- Processing all documentation and paperwork to completion
- Ensure at all times the safety of all team members, service, compliance and reliability of all vehicles
Our ideal candidate will be able to demonstrate the following:
- Be customer-service orientated
- Have the ability to assess data quickly and accurately
- Have good communication skills (verbal and written) with the ability to think and react quickly
- Business standard IT skills (including Microsoft Word & Excel)
- Prior experience with call handling
- Be a team player
- A good level of vehicle knowledge, maintenance and repair is desirable but not essential
- Have a mechanical knowledge gained within a commercial vehicle service background, parts or administration roles
- Be customer-service orientated
- Offer a first-class customer service
In addition, we offer first class employee benefits scheme such as:
- Potential discounts with 1600 retailers
- Access to staff savings scheme
- Cycle to work
- Excellent discounts on new and used car purchases
- Company pension
- 30 days annual leave
- Training/Career development
- Family days out
- Life assurance
- Staff Intro referral scheme
Deadline: 26-07-2024
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