Richmond Bank Support Workers

☞ Look Ahead Housing and Care

View: 104

Update day: 01-06-2024

Location: Richmond South East

Category: Health / Medical Care Doctors / Nurse Part-time

Industry: Civic Welfare Social Services

Job type: Full-time, Part-time, Fixed term, Freelance, Zero hours

Salary: £10.85 an hour

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Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details


Job details

Job reference
REQ003285
Date posted
05/01/2022
Application closing date
06/02/2022
Location
Richmond
Salary
£10.85
Package
£10,85 per hour- pension
Job category/type
Full Time, Part Time, Zero Hour Contract

Richmond Bank Support Workers

Job description
Recruiting for Bank Support Worker to join our Service in the Borough of Richmond
GBP 10.85 per hour, plus Pension scheme. This role is working a zero hour contract.
Job Overview:
To enable vulnerable people living in various levels of supported living services and in the community to move towards greater independence by providing a flexible and individually tailored support package. Bank Support Workers will give practical support to help people maintain their licence agreement, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
The service consists of a 24-hour supported living service, 3 medium supported living services, 3 low support services and 66 people living in the community. Bank Support Workers work across the service depending on skill and experience. Staff based at the 24 hour service work shifts Monday to Sunday 7:30am to 10:30pm or Night Shifts from 10pm to 8AM. Bank Support Workers will cover shifts as available.
Staff working across the rest of the service work 9am to 5pm. Bank Support Workers commit to a period of at least 3 months and carry a case load of customers depending on how many days per week they work.
Key Responsibilities:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
  • If working 9am to 5pm - undertake key-working responsibilities for a caseload assigned by the Team Leader/ Contract Manager. Creatively working to engage with customers.
  • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Building supportive, trusting relationships with customers.
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
  • Undertake housing management duties in line with relevant HM contract.
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
  • Involving customers in the design, development and delivery of the service
  • Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
  • Adhering to all other Look Ahead’s policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
Person Specification:
  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Flexible
  • Open to feedback and self development
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is essentially customer–focused
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
Skills, Knowledge and Experience:
Essential:
  • Experience working in mental health
Desirable:
  • Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.
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Deadline: 16-07-2024

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