Revenue Protection Field Agent

☞ British Gas

View: 117

Update day: 07-05-2024

Location: Worcester West Midlands

Category: Consulting / Customer Service Other

Industry: Consumer Services Oil & Energy Security Investigations

Position: Entry level

Job type: Full-time

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Job content

The Overview

The role of the Revenue Protection Field Agent is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; make suitable arrangements for the recovery and repayment of sums outstanding; identify & remedy unbilled sites.



Salary: £25k Per Annum starter salary (£28k- after induction period)

Location: (Worcestershire)


The Role

Accountabilities:

  • Ensure safety first approach for themselves, their colleagues and our customers
  • Visit Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
  • Present findings to customers in professional, assured manner
  • Establish facts and show resilience in circumstances where deception may exist
  • Deliver customer service skills - professional, upholding British Gas brand image, showing empathy
  • Negotiation outcomes, with ability to communicate the process to the customer
  • Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities and meter readers
  • Represent British Gas as a professional witness in Court
  • Apply British Gas values in all day to day activities.


The Person:

Essential Skills:

  • Strategic thinking and decision making
  • The ability to communicate effectively at differing levels.
  • Effective networking & Stakeholder management
  • Planning and organisational skills
  • Examination skills to establish facts
  • Report writing skills
  • Full UK Driving Licence


Desirable Skills:

  • Understanding and experience of the energy industry from a technical and commercial perspective.
  • Understanding of the supply licence conditions relevant to theft of energy.
  • The ability to identify theft of gas and abstraction of electricity situations
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Deadline: 21-06-2024

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