Retail Customer Service

☞ Autonet Insurance

View: 108

Update day: 07-05-2024

Location: Stoke-on-Trent West Midlands

Category: Insurance

Industry:

Job type: Full-time, Permanent

Salary: £19,500 a year

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Job content

Our call centre agents are the voice of our business, the friendly person on the phone for all our customers. You are responsible for shaping our customer’s experience with us.

How will you do this?

You will help customers with their enquiries, helping to find solutions for them. Using your people skills you will build a great rapport with our customers, making sure their experience with Atlanta and our brands is always positive.

A natural relationship builder, you will effortlessly interact with our customers, helping to resolve their issues, developing long term relationships and engaging with new customers. You are always friendly, positive and ready to help.

You will also:

  • Always leave customers with a positive experience of Atlanta and view of the brands, always wanting to ensure they are satisfied
  • Meet your relevant KPIs, knowing what you need to achieve to succeed
  • Make sure you handle complaints effectively and escalate them appropriately, ensuring that we have fair customer outcomes.

This is an exciting chance to develop your career and be part of a company that is always growing.

Join us and be part of a family

Autonet is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, they went from making a million in the first year to becoming an award winning company that not only turns over more than £130 million, but is hugely involved in their local community too.

INDCSS

Expected start date: 02/08/2021

Job Types: Full-time, Permanent

Salary: Up to £19,500.00 per year

Schedule:

  • 8 hour shift

COVID-19 considerations:
Masks, social distancing, sanitiser, additional cleaning, one way systems, reduced office capacity

Work remotely:

  • No
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Deadline: 21-06-2024

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