Restaurant Duty Manager

Job content

Butlin’s
is looking for a new Restaurant Manager. If
you enjoy working with others, are ready to learn something new, roll up your
sleeves, get stuck in and have some fun – we might have your next job waiting
for you. Working
at Butlin’s in one of our restaurant’s means being part of a big-hearted team
of people who are responsible for providing our guests with an altogether more
fun and entertaining holiday. We
know that It takes a team effort to put on the show here and we’re looking for
likeminded people who - - like to work as part of a team - are comfortable and confident to
talk to our guests - are comfortable to work in a busy
environment and can dial up the energy when it’s required - Have a positive outlook and a ‘can
do’ attitude even when working under pressure - Can deliver a high level of
service and will always strive to exceed the guest’s expectations Purpose of the Role: Working as a Restaurant Manager in Guest Catering you will oversee
one of five restaurants for our half board guests. Reporting to the Guest Catering Manager, the Restaurant Managers’ key role
is delivering sales and service superiority to our guests.
Your role will require you to lead, maintain and continually improve all
areas of operation ensuring we exceed in delivering service expectation and
standards to all our guests. You will have a great working knowledge of the
restaurant floor, the kitchen and food product knowledge. You will manage and maintain an effective
team environment at all times, take financial accountability and ensure that
all Liquor and Health & Safety legislation is adhered to at all times, as
required. The successful candidate will
be expected to be involved in the recruitment and training of new team and will
have personal and department KPIs to measure their performance. The Team: Understands department strategy and goals and translates this into the day-to-day roles for the Team Members. Role model the behaviour and values. Enable team to perform at their best with a positive working environment. Motivate and coach team members for their development and in line with recognised standards. Recognise team members with high performance and give them skills to deliver. Give regular, accurate and constructive feedback. Identify and address low performance. Ensure a safe working environment by complying with current legislation with regards to Food Hygiene Regulations, HASAW Act, COSHH & HACCP. The Guests: Build relationships with guest to enhance their experience and encourage the team to do the same. Demonstrate empathy by stepping into their shoes to see the restaurant from others’ point of view. Take responsibility for seamless delivery of the guest experience. Develop innovate solutions to improve guest experience. Utilise guest feedback from TI programmes to improve the operation to enhance guest experience. The Business: Shows good knowledge of their own area of the business. Shares best practice within their team. Delivers results by making sound business decisions and adding value to guest and team experience. Manage stock order, control and rotation in line with the Company auditable process. Manage the Restaurant P&L and all financial controls including labour budget. Requirements: Previous experience in a similar role where you have led a team is essential. Previous experience in a similar catering environment is essential. Basic Food Hygiene is essential, Intermediate Food Hygiene is desirable. Strong communication skills both verbal and written. Passion about people both delivering exceptional customer service and an exceptional working environment. A problem-solving attitude and be keen to learn. We think
working at Butlin’s is a pretty special place to be and here are just a few of
the benefits for working with us: Resort discounts on food and drink in our retail outlets. Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family. Subsidised OFSTED Nursery facilities available on resort Discounted Bourne Leisure holidays for you, your family and friends Free parking on resort Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives. If you think you have what it takes to come and be part of our team, we’d
love to hear from you.