Resource Manager

Job content

Introduction

This is a full-time office-based role in Hook, Hampshire reporting to the Therapist Network Director. The Resource Management team is expanding and this is a newly created role responsible for managing the coordination and assignment of work to our 300+ strong associate network of OTs. Whilst some knowledge of OT is useful, this role does not require a clinical background. Ideal candidates will have experience managing a large disparate workforce, finding and assigning work to individuals. They will need to ensure those associates needing a pipeline of work are well looked after, as well as supporting the internal clinical delivery teams to ensure we are resourcing all cases and projects effectively.

They will need to be both reactive and strategic. Forecasting and planning will be just as important in this role as rapidly responding to immediate needs and juggling multiple streams of activity.

Whilst this role reports into the Therapist Network Division, its responsibilities span multiple divisions of the business and they will have significant influence across the wider business. They will work with the clinical teams to help resource individual cases and large projects, the Therapist Network team to plan recruitment needs and feedback on therapist performance, the business development team to analyse and plan future pipeline needs.

Critical to this role will be the ability to build strong relationships with our associates. Success will largely be dependent on the ability for this person to gain trust, respect and influence with individuals across our therapist team.

Our Company ethos

· We make clients & potential clients feel understood and provide sound professional advice

· We are friendly & caring, but always remain professional

· We are socially responsible – if there is a better option for a prospective client then we say so

· We are client-focused and want to ensure our clients feel they are in safe hands

· We are driven and go the extra mile if that is what is needed to keep a client happy

Details of the role

In summary, the successful candidate will be responsible for the following core tasks:

• Resourcing projects and cases
• Monitoring therapist utilisation & capacity
• Therapist performance
• Engagement with therapists

For a full job description please contact sarah.d@theotpractice.com.

Skills and qualifications

The following skills and qualifications will be required/desirable:

· Experience managing or coordinating a disparate or large team

· Experience recruiting or placing individuals

· Able to demonstrate previous experience with developing and maintaining a large number of relationships and having strong influencing skills

· Strong commercial awareness

· Experience of reporting KPIs to senior management / clients

· High level of competency with technology and autonomous analytical analysis

· Experience within or knowledge of the healthcare industry is desirable but not essential

· Willing to undertake a DBS check

· Attention to detail

Personal skills & attributes

Fundamental to this role is the character and temperament of the individual. Important personal skills and attributes include:

· Infectious energy and positivity

· Thrives on talking to people and building relationships

· Enjoys a challenge and overcoming obstacles

· Gravitates to the phone not email

· Excellent telephone manner – chatty and confident but always professional

· Ability to act on own initiative, self-motivated and tenacious

· Exceptional organisational skills

· Efficient working style and ability to juggle tasks without missing things

· Taking responsibility and having the ability & confidence to make good decisions

· Persuasive, with sound influencing and stakeholder management skills

· Problem solver with drive and determination

· Personal pride in their work

· Within the team, a desire to question the status quo and be innovative

· Able to remain calm, composed and professional under stressful or confrontational situations

· A strong sense of ethics and integrity

Working with The OT Practice

We pride ourselves on being a caring, friendly and professional company. We believe the growth of our business to date is directly attributed to ensuring our values are at the core of everything we do. New joiners will receive an initial induction period and undergo a 6-month probation period.

Working hours: Hours Monday to Friday 9am to 5.30pm (5pm Fridays).

Location: RG27 9HY, Hook Hampshire (free on-site parking and close to Hook railway station).

Hybrid Working Scheme (if full time, eligible role, and upon successfully passing probation) 52 days per year to book as home-working days on a Tues, Weds or Thurs.

Holidays: 31 days per year (including Bank Holidays) with option to "purchase" up to 3 additional days each year.

Access to Health Cash Plan providing video GP appointments, cover for routine prescription / other medical costs as well as access to telephone counselling and online physio assessments.

To have an informal conversation please call Sarah Doyle, Therapist Network Director on0330 024 9910.