Resource Deployment Administrator

About Smart DCC:

Smart DCC Limited (DCC), a wholly owned subsidiary of Capita plc, was awarded the Smart Meter Communication License by the Secretary of State for Energy and Climate Change on 23 September 2013. DCC is a special purpose vehicle created to carry out the Authorised Business of the License, which is primarily to establish and manage the smart metering communication service for Great Britain. In 2016, DCC launched the data communications infrastructure to enable the nationwide rollout of 53 million electricity and gas smart meters by 2020. Smart meters represent a once in a generation opportunity to transform the energy industry. The rollout of smart meters will help consumers to better understand and manage their energy usage and to make better informed decisions about how they buy their energy. Accurate, near real-time information captured by smart meters will support the energy market in becoming more responsive, efficient, and flexible.

The DCC smart meter communication service is a crucial enabler for the energy industry. The service will allow suppliers to install meters in every home and small business across Great Britain. Funded by the energy industry, the DCC network will connect smart meters to the business systems of energy suppliers, network operators and other authorised Users, such as third-party intermediaries. It will offer a secure, consistent service for all energy suppliers and avoid the complexity and duplicated costs of energy suppliers procuring their own networks. It will provide the information that will enable Users to develop innovative new services and products. In its role as programme and service integrator, DCC is responsible for designing and implementing new services which will form the platform for a transformed energy industry.

About the role:

The Practice Administrator will provide support to the Professional Services Director and the Heads Profession for PPM and Business Analysis and the Resource Deployment Manager. The role will work closely with the Resource Deployment Manager to provide support with the deployment of resources, data management, reporting of resourcing activities and to support smooth running of practices.

Key Accountabilities:

• Supporting onboarding of resources and inducting into practices and programmes.
• Tracking contract end dates against demand, initiating the contractor extension process, ensuring a proactive approach in communicating with programmes, HR and updating the required systems.
• Supporting offboarding of workers from the programme and business, ensuring the required administrative duties have been executed in a timely manner and communicating to the key stakeholders within the business.
• Raising and managing purchase orders for the supply of services, supporting managers in following the correct process and route to market by engaging with internal departments, such as procurement and finance and overseeing the process through to completion.
• Maintaining the team SharePoint page, Team’s page, email distribution list and document control processes. Auditing timesheets across the practices, ensuring time is being reported against the correct project, that timesheets are being submitted and approved on time and represent actual time being worked.
• Providing MI/Reporting to management team/SDLT including but not limited to resource deployment, resource utilisation, skills analysis and learning and development.
• Acting as Knowledge Hub administrator; adding documents, ensuring correct version control of documents, chasing updates, and highlighting any quality issues with the content e.g., broken links, ensuring consistent naming convention of submissions and logging content appropriately, supporting in meetings and chasing actions.

Essential Skills:

• Exceptional organization skills, with the ability to prioritise across multiple demands from multiple senior stakeholders.
• Ability to create new processes and improve current ones using standard office tools e.g., Microsoft Forms.
• Strong communication both written and verbal – ability to work effectively across internal and external teams and with senior stakeholders.
• Intermediate level Microsoft products Word and Outlook, and advanced knowledge of PowerPoint, Teams and Excel.
• The ability to research, analyse and present material clearly and concisely.
• Ability to work collaboratively with internal and external stakeholders.
• Analytical with ability to solve problems, prioritise conflicting demands. Excellent interpersonal skills.

Core Skills:

• Ability to deal with complex situations in a calm and professional manner.
• Experience of working in a high-pressure environment. Possess a ‘can do’ approach and ability to work in a dynamic, fast-paced environment.
• Tact and discretion for dealing with confidential information.
• Possess an excellent attention to detail.
• Flexibility and adaptability

What’s in it for you?

A competitive basic salary, annual Bonus 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Company matched pension, Life assurance, Cycle2work scheme and 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Whilst this is currently a role working from home when times allow you will be expected to work from our Manchester location with the possibility of working from home at least 1 day per week. You will get the chance to follow your chosen career path anywhere in Capita. You will be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we will provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Looking to discover more? choose ‘Apply now’ to fill out our short application and send us your CV. All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact.

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.