Resident Liaison Officer

Resident Liaison Officer

Location: Hammersmith & Fulham, Tower Hamlets, and Southwark

Business Area: Kier Capital Projects – Cladding Replacement

Contract: Permanent, full time

Building Futures. Building Teams. Building Careers.

The Capital Projects Team have a pipeline of opportunities to deliver cladding replacement projects to residential buildings across London and the South East. This is an established team with a track record of delivering high quality projects with high levels of customer satisfaction. You will be working on a portfolio of projects predominantly involving the recladding of high-rise buildings, in which, by their nature, are safety critical works and involve significant fire and general safety risk, with typical project values between £2m and £9m, and of a construction nature.

Kier Places are currently looking to recruit experienced Resident Liaison Officers to support the Contracts Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on contracts in Hammersmith & Fulham, Tower Hamlets, and Southwark. As our workload is increasing, we are looking to expand the team, and we are now for individuals who have a passion for the project at hand, and securing work, whilst also being able to work as part of a closely knit team that has the opportunity to develop and control its own destiny. We understand this approach is essential to ensure we consistently win work and secure repeat business.

Key Responsibilities

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier’s belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.

Your main duties will include carrying out property condition surveys, establish each resident’s requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.

What do we need from you?

To be a Resident Liaison Officer on this project, we are looking for those who have strong experience as a Resident Liaison Officer with a Planned Works background, as the nature of these projects are safety critical relating the recladding & construction works of high-rise occupied buildings. You should have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.

What will you receive?

You can expect a competitive salary and an outstanding package that includes a company car, a matched pension scheme up to 7.5%, 26 days’ annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.

Flexible/Agile Working

At Kier we believe that – wherever we can, whether office or site-based – we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don’t hesitate to ask during the recruitment process around agile working and flexibility – We’ll do our best to support you.

Pre-employment checks

It’s worth remembering that if you are successful, we’ll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Make the journey. Leave a legacy. Join us today as a Resident Liaison Officer.

Being part of Kier means living our values of beingCollaborative, TrustedandFocused. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you’d like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk.

If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.